Charles Flint
Keller,Texas
Summary
Skilled Technologist with experience In rDirectory, SCCM, Intune AD and many other services to work within established company and security parameters. Adept at Managing Assets, Procurement and Troubleshooting. RESULT Driven with deep understanding of system architecture and diagnostics. Establishing Leadership Skills and Techniques. Self Managed and Timely Tasked individual ready to tackle any obstacle
Overview
5
5
years of professional experience
1
1
Certification
Work History
Procurement Specialist II
Lennox International
08.2022 - Current
- Optimized system operation and resource utilization to streamline workflows and processes.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Oversaw installations of new technology and new personnel training for fellow teammates.
- Provided end-user system and equipment training.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Responded to inquiries by phone, email and walk-up requests from over 500+ Employees
- Oversaw inventory control, accounting, and supply reports for Corporation
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Refresh Process Handling, confirming proper stock and establish new devices to Refresh Tech(s)
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes. (IFS/DFS Trucking)
- New Hire Processing, establishing a new device and on-boarding newly hired employees
- Shipment and Delivery of Products Remotely and Locally to the Customers
- PC Refreshing, establishing a company image on a device for a new user
- Zebra Scanner Familiar
HELP DESK ANALYST TIER II
Realogy/Coldwell Banker
03.2022 - 08.2022
- Provides Local and Remote Assistance to Realtors
- Preset in ALL Meetings to observe for IT Situations
- Traveled to various locations to diffuse IT related issues
- WAP Access and Management capabilities
- Re-establishing Server Racks, communicating with the Eng
- Teams and I formatted locally
- Installation of WAP and CTV Cameras
- Printing and Outlook Troubleshooting
- Azure Manage and Disabling
- SNOW Experience and Familiarity
- Active Directory and Database Management
- Reports and Case filing for IT Findings and Resolutions
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Provided customer support and technical support to 500+ customers daily.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
HELP DESK ANALYST TIER 1
Channell Commercial
12.2019 - 03.2022
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
- Documented transactions and support interactions in system for future reference and addition to knowledge base
- Defined and documented technical support best practices for All current technologies
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Evaluated system potential by testing compatibility of new programs with existing programs
- Collaborated with IT team members to develop comprehensive solutions for complex issues, improving overall system stability.
- Assisted with the onboarding process for new employees, setting up accounts and ensuring access to all necessary resources for success in their roles.
- Assisted in the implementation of new software systems, providing end-user training and support during the transition period.
- Maintained detailed records of all interactions with users, tracking common issues to identify areas for improvement in company technology systems.
- Conducted regular reviews of IT policies and procedures to ensure compliance with industry standards and best practices.
- Continuously monitored system performance using available tools, proactively addressing potential issues before they escalated into more significant problems.
LEAD ASSISTANT
Channell Commercial
09.2019 - 12.2019
- Learning and Adapting To New products made and machines and how they operate
- Roll Call (Head Count)
- Taking Discipline Actions (Write Ups)
- Planning (Managing over 20 Machines Operations
- Inventory (Recognizing all Part Numbers For Lines of Operation, If assistance is needed to grab a product)
- Active Communication (Always communicating with employees, if they are doing okay in current conditions, and if they need help in anyway.) Communicating With Machine Operators, Techs
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Enhanced team productivity by streamlining processes and implementing efficient task management systems.
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines consistently.
Education
High school Diploma - Computer Science
Boles High School
Quinlan, TX06.2016
Skills
- RDirectory Experience
- IntuneAD Experience
- SCCM Experience
- SAP Experience
- Tracking and Documentation
- Effective communication
- Telephone and email etiquette
- Vendor relationship management
- Marketing
- Purchasing processes
- Order placement
- Technical Troubleshooting
- Vendor relationship management
- Network troubleshooting
- Inventory Management
- Project Management
- Remote support
- Hardware and Software Repair
- Troubleshooting Network Issues
- Help desk software
- Organizational Skills
- Resolving Problems and Incidents
- Report creation
- Attention to Detail
- Help Desk Support
- Ticketing systems
- Training Materials Development
- Windows 7, 8, 10, 11 Familiar
- Operating systems
- Analytics (Run Rates/Recording)
- CompTIA A
- CompTIA Networking
- Teamwork and collaboration
- Time management
- Attention to detail
- Help desk support
- Desktop support
- Remote technical support
- Decision-making
- Troubleshooting network issues
- Task prioritization
- Technical issues analysis
- Self motivation
- Hardware and software repair
- Network configuration
- VPN management
- Customer communication and empathy
- Device installation
- Collaborative Team Player
- SEO
- Analytics
- Graphic Design / UX-U
Personal Information
Title: IT & Procurement Specialist
Additionalinformation
Collector HQ, Acquiring Inventory, Establishing relationships with business and vendors., Maintaining stock and a good customer relationship., Using Marketing and SEO Experience to bring traffic., Google Ads, Pinterest Ads, Instagram Ads, Meta Ads., Exploring and manipulating algorithms for best GMV Output., Social Media Marketing, I go live to market my company and get an upfront customer experience., Blogging and going live to rip product and create new relationships while spreading awareness about my company.
Certification
- CompTIA A+Certification
- CompTIA Network+ Certification
Timeline
Procurement Specialist II
Lennox International
08.2022 - Current
HELP DESK ANALYST TIER II
Realogy/Coldwell Banker
03.2022 - 08.2022
HELP DESK ANALYST TIER 1
Channell Commercial
12.2019 - 03.2022
LEAD ASSISTANT
Channell Commercial
09.2019 - 12.2019
- CompTIA A+Certification
- CompTIA Network+ Certification
High school Diploma - Computer Science
Boles High School
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