Charles Ford Albano
Tampa
Summary
Experienced with providing excellent customer service and maintaining highly organized work environments. Skilled in product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.
Overview
7
7
years of professional experience
Work History
Spartan Ambassador
The University of Tampa
09.2024 - 04.2025
- Formed relationships with community members to enhance engagement and awareness regarding the univsity
- Coordinated events and initiatives to promote university's values and mission effectively.
- Facilitated communication between students and staff to ensure alignment on questions or concerns.
- Developed training materials and ideas for new ambassadors, improving overall efficiency and knowledge retention.
Retail Worker/Delivery Driver
Wood Fired Pizzeria
05.2022 - 08.2024
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated store systems efficiently, processing transactions and managing cash flow accurately.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Assisted in training new staff on menu items and delivery processes, store procedures, and customer interaction techniques.
Retail Sales Associate
Philadelphia Pretzel Factory
07.2018 - 09.2020
- Provided customers with quality services leading to an increase in satisfaction and positive reviews
- Maintained knowledge of current sales promotions and loyalty programs to drive customer engagement.
- Gained public speaking experience in having to deal with confused or upset customers
Education
Bachelor of Science - Marketing
The University of Tampa (UT)
Tampa, FL05-2026
Skills
- Software: Microsoft Office, Windows, macOS, Zoom, Camunda, Tableau
- Communication: Exceptional oral and written communicational skills
- Time management: Highly effective and comfortable at managing tight deadlines and assigned task on time
- Adaptability: Embrace change with a positive mindset while adapting to new environments and technology
- Interest: Social Media Marketing and Management, Digital marketing strategies, Advertising and promoting, Public Relations and media outreach, Event Planning and Marketing, Brand Development and Marketing
- crafting and executing engaging social media strategies across different platforms to boost visibility, drive audience interaction, and support specific campaigns
Affiliations
- Phi Delta Theta Fraternity - University of Tampa
- American Marketing Association (AMA)
- Real Estate Club - University of Tampa
Timeline
Spartan Ambassador
The University of Tampa
09.2024 - 04.2025
Retail Worker/Delivery Driver
Wood Fired Pizzeria
05.2022 - 08.2024
Retail Sales Associate
Philadelphia Pretzel Factory
07.2018 - 09.2020
Bachelor of Science - Marketing
The University of Tampa (UT)
Leadership
- Speech For Business Professions Group Leader- Orchestrated and designed an informative 20 minute group speech on how to properly deliver professional emails to colleagues
- Intramural Basketball/Soccer Team Captain - Responsible for making sure peers for show up on time and prepared as well as actively being the team’s dominant vocal leader holding others accountable
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