CHARLES FORDJOUR
Worcester,MA
Summary
A compassionate and conscientious professional with 10+ years experience in extensive and diverse office settings providing social, human, mental health services, and administrative management roles. Highly motivated, skilled, organized, and able to prioritize caseload. Proven competency, knowledge, ability, and capability to work with deadlines in a fast-paced environment. Friendly and approachable with excellent interpersonal and customer relations skills.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Direct Support Worker
Central Residential Services (CRS)
Shrewsbury, MA
03.2005 - 11.2022
- Provide stabilization services with intellectual disabilities in the group home.
- Supervised and supported patients in crisis through evidence-based therapeutic and a community-based approach to treatment.
- Educate, supervise, and monitor individual medications Administration procedure program.
- Maintain records and document daily data.
- Emergency Support Unit
Residential House Manager
Venture Community Services
Worcester, MA
04.2006 - 06.2014
- Supervised and supported individuals with developmental disabilities through a community - based approach.
- Overseen handling of individual accounts by the Assistant Manager.
- Ensured positive working relations among staff.
- Prepared and verified all payroll and mileage sheets and forwarded to office.
- Assured compliance with agency policy.
- Assigned advocates.
- Educated and trained individuals in goals and objective specified in ISP and ensured implementation.
Care Coordinator
Luk, Inc.
Worcester, MA
06.2021 - 03.2022
- Provide Care Coordination and services that help Members achieve their goals for good health and wellness.
- Work closely with Members, Doctors and other providers of services.
- Assist Members with both their physical and mental health concerns.
- Provide coaching and support on health and nutrition. Assist in housing, jobs and other needed resources.
RECOVERY SUPPORT NAVIGATOR
COMMUNITY HEALTHLINK/ UMASS MEMORIAL HEALTH
Worcester, MA
11.2022 - 09.2026
- Coordinated patient navigation across behavioral health, medical, and community resources.
- Conducted outreach to connect clients with housing, benefits, and transportation support.
- Documented service plans and referral follow-up in electronic health records.
- Collaborated with multidisciplinary teams to resolve barriers to care access.
Education
CANS Certification - undefined
Massachusetts Child and Adolescent Needs and Strengths (CANS) Training
09.2021
Bachelor of Science - Human Service and Rehabilitation Studies
Fitchburg State University
Fitchburg, MA05.2021
Associate of Science - Human Services and Rehabilitation Studies
Quinsigamond Community College
Worcester, MA05.2016
Skills
Microsoft Word, Excel, Access, PowerPoint, Outlook, Publisher
Excellent Skills, High level of attention to detail, Negotiation and Mediation Skills
Certification
CPR/ FIRST AID
MASSACHUSETTS CANS CERTIFICATION
September 2021
Additional Information
MASSACHUSETTS CANS CERTIFICATIONS
September 2021
Languages
English
Native or Bilingual
Timeline
RECOVERY SUPPORT NAVIGATOR
COMMUNITY HEALTHLINK/ UMASS MEMORIAL HEALTH
11.2022 - 09.2026
Care Coordinator
Luk, Inc.
06.2021 - 03.2022
Residential House Manager
Venture Community Services
04.2006 - 06.2014
Direct Support Worker
Central Residential Services (CRS)
03.2005 - 11.2022
CANS Certification - undefined
Massachusetts Child and Adolescent Needs and Strengths (CANS) Training
Bachelor of Science - Human Service and Rehabilitation Studies
Fitchburg State University
Associate of Science - Human Services and Rehabilitation Studies
Quinsigamond Community College