Charles Fox
Chicago Transit Authority, CTA
Chicago,IL
7
years of professional experience
Dedicated customer service professional with strong complaint resolution and cash handling skills. Proven ability to manage inquiries and enhance customer satisfaction in fast-paced environments.
Work History
Customer Service Assistant
1 Year 8 Months- Assisted customers with inquiries regarding transit routes and schedules.
- Managed ticket sales and fare collection processes efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided accurate information on service disruptions and alternative routes.
Warehouse Worker
2 Months- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Loaded and unloaded shipments, ensuring accurate inventory management and product quality.
- Maintained cleanliness and organization of work area to comply with safety regulations.
- Collaborated with team members to meet daily production goals and deadlines effectively.
Cashier
9 Months- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service to enhance satisfaction.
- Maintained cleanliness and organization of checkout areas to promote a welcoming environment.
- Managed inventory levels by restocking shelves and ensuring proper product placement.
Safety Monitor
2 Years 5 Months- Monitored compliance with safety protocols to ensure a secure environment for patients and staff.
- Conducted regular safety inspections to identify hazards and implement corrective actions promptly.
- Provided training sessions on safety procedures, enhancing staff awareness and adherence to regulations.
- Assisted in the development of safety policies, contributing to improved operational efficiency and risk management.
- CPI CERTIFCATION (Crisis Prevention Institute)
Safety Monitor
1 Year 10 Months- Collaborated with healthcare teams to address safety concerns, fostering a culture of proactive risk assessment.
- Documented incidents and prepared reports for management review, ensuring accurate record-keeping and accountability.
- Coordinated emergency response drills, improving readiness and response times among healthcare personnel.
- Evaluated existing safety measures, recommending improvements that enhanced overall workplace safety standards.
- CPI CERTIFICATION (Crisis Prevention Institute)
Education
High School Diploma
Skills
Cash handling
Complaint handling
Customer consultation
Complaint resolution
Timeline
Customer Service Assistant
Chicago Transit Authority, CTA
03.2025 - 11.2026Read More
Warehouse Worker
Tootsie Roll
02.2025 - 04.2025Read More
Cashier
Circle K
10.2023 - 07.2024Read More
Safety Monitor
Mado Health Care
04.2021 - 09.2023Read More
Safety Monitor
Rainbow Beach Care Center
10.2019 - 08.2021Read More
Austin Career Center
High School Diploma
Read More