Shena Alexander

• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Collected and authorized payments of guests.
• Checked identification for proof-of-age for alcohol and tobacco sales.

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• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card and check transactions to complete customer purchases.

• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Learned duties for various positions and provided backup at key times.
• Performed cash, card and check transactions to complete customer purchases.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Maintained energy and enthusiasm in fast-paced environment.
• Maintained excellent attendance record, consistently arriving to work on time.

• Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
• Acted as first point of contact for visiting clients and customers.
• Presented professional image consistent with company's brand values.
• Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Met or exceeded sales, customer service and loyalty program standards.
• Generated seasonal creative pitches for clients targeting various consumer groups.

• Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Verified accuracy of daily cashier batches by checking receipts, checks and cash.
• Built positive relationships with customers to increase repeat business.
• Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
• Monitored areas for security issues and safety hazards.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.