Charles French
Chicago,Illinois
Summary
Dedicated and knowledgeable retail professional with invaluable experience in both customer service and inventory management. Accustomed to self-management with strong organizational skills, and possessing demonstrated capability of effective and professional interpersonal communication, written or otherwise.
Overview
7
7
years of professional experience
Work History
Donation Processor / Appraiser
Mt. Sinai Resale Shop
05.2023 - Current
- Accurately appraise secondhand items to maximize profitability, utilizing market trends, condition assessment, and competitive analysis.
- Manage inventory and supply levels to ensure timely inventory turnover to optimize sales potential. Support organizational goals by maintaining knowledge of current donation needs and guidelines.
- Increase donation efficiency by accurately sorting and categorizing incoming items.
- Maintain a clean and organized constrained workspace, allowing for efficient processing of high-volume donations.
- Continually seek opportunities for personal growth and development within the field of donation processing, staying informed about industry (i.e. fashion, interior design, antique trade, etc.) trends and best practices.
- Reduce waste by identifying reusable or recyclable materials from donated items.
- Store keyholder; arrive early to open shop, prepare cash registers, and ensure presentable storefront and shop floor.
- Prepare high-quality merchandise displays, creating an attractive shopping experience for customers in the retail store.
- Enhance donor experience by providing courteous and outwardly appreciative assistance during drop-off procedures. Greet and provide friendly service to donors and assist in transferring items to processing facility.
- Transfer donated goods from donor's vehicle and regularly lift 50 pounds or more.
- Continued development of strong customer service skills through pleasant interactions with donors on a regular basis.
- Continued work as front-facing store employee according to staffing demands, operating cash register, receiving phone calls, and ensuring friendly and informed interactions with customers and potential donors.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Mt. Sinai Resale Shop
09.2019 - 08.2022
- Operated cash register, accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to organization cash handling policies, ensuring accuracy in all financial exchanges.
- Ensured accurate completion of organizational procedures for sales of high value individual items and tax exempt transactions.
- Managed returns, exchanges and refunds in accordance with organization policy.
- Maintained calm demeanor and professionally managed issues in unique retail environment which easily lends itself to busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally and compassionately, thus maintaining customer confidence.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock, restocked and organized shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Campaign Intern
Biden 2020
05.2019 - 08.2019
- Collaborated with team members and supervisor for effective event planning and execution.
- Assisted in organization and streamlined operation of private events, organized guest lists, checked guests into events.
- Researched potential donors and event attendees, wrote briefings and profiles of individuals and charitable organizations.
Institutional Advancement Intern
Field Museum of Chicago
06.2017 - 08.2017
- Reorganized IA file room and filing system with regards to donations and donor information to emphasize individual rather than associated organization.
- Streamlined and pared down file room contents by gauging priority of saved documents, eliminating redundant and/or superfluous documentation within donor files.
- Created new donor files, sorted and accurately filed incoming invoices and documents.
- Served as workplace assistant, operated copy machine/scanner
Campaign Volunteer
JB Pritzker for Illinois
06.2018 - 08.2018
- Transcribed interviews and speeches.
- Organized new office storage and break rooms.
Education
Bachelor of Arts - Spanish
University of Texas At Austin
Austin, TX05-2023
Skills
- Customer service
- Self-management
- Reliability and punctuality
- Market research
- Organization skills
- Multitasking
- Microsoft Excel
- Statistical analysis
Languages
Spanish
Full Professional
French
Elementary
Timeline
Donation Processor / Appraiser
Mt. Sinai Resale Shop
05.2023 - Current
Sales Associate
Mt. Sinai Resale Shop
09.2019 - 08.2022
Campaign Intern
Biden 2020
05.2019 - 08.2019
Campaign Volunteer
JB Pritzker for Illinois
06.2018 - 08.2018
Institutional Advancement Intern
Field Museum of Chicago
06.2017 - 08.2017
Bachelor of Arts - Spanish
University of Texas At Austin
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