Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charles Frizzell

Yorktown,VA

Summary

Results-driven IT professional with 4 years of experience in IT Analysis, Quality Assurance, and Help Desk Support specializing in automation and Performance KPI. Proven track record of successfully implementing automated testing methodologies and tools to enhance efficiency and reduce manual effort. Proficient in analyzing business requirements, designing test strategies, and implementing robust testing frameworks. Demonstrated ability to collaborate with cross-functional teams to ensure the delivery of high-quality software applications. Skilled in effectively problem solving for any issues that arise in any situation and planning/executing any remediation in timely manners.

Overview

5
5
years of professional experience

Work History

Apprentice Plumber

Patriot Plumbing
Yorktown, VA
05.2024 - Current
  • Communicated with customers to recommend plumbing repairs, replacements, and upgrades.
  • Repaired leaking valves and replaced defective washers, gaskets, and broken pipes.
  • Tested plumbing systems for leaks using air and water pressure gauges.
  • Collaborated with skilled plumber to ensure safe water supply through proper repairs.
  • Answered phone calls and emails to facilitate effective business correspondence.
  • Organized files and developed spreadsheets, maintaining an orderly office environment.
  • Faxed reports, scanned documents, and created formula spreadsheets to streamline documentation processes.

Quality Assurance Specialist`

Hilton Grand Vacations
Orlando, FL
09.2022 - 05.2024
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
  • Consulted with management and personnel to educate on QA standards.
  • Prepared reports to communicate results of quality inspection activities to management.
  • Collaborated with management to discuss effective plans for resolving major quality problems.

Local IT Service Delivery Representative

Concentrix, A SYNNEX Corporation
Lake Mary, FL
05.2021 - 05.2022
  • Developed actionable roadmaps for improving workflows and processes.
  • Provided ongoing training to address staff needs.
  • Coordinated employee schedules according to shift changes and availability.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Revamped existing system to improve functionality or repurpose for new requirements.

Program Ready Trainer

Concentrix, A SYNNEX Corporation
Lake Mary, FL
11.2020 - 05.2021
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.

Advisor II

Concentrix, A SYNNEX Corporation
Lake Mary, FL
01.2020 - 11.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Education

High School Diploma -

Apopka High School
Apopka, FL
06.2016

Skills

  • Vendor and Client Relations
  • Microsoft Configuration Manager
  • Project Management
  • Data Analysis
  • Coding Understanding
  • Team Management
  • Relationship Building
  • Conflict Resolution
  • Effective Problem Solving
  • Office Suite
  • JAMF Apple Management
  • SQL Database

References

References available upon request.

Timeline

Apprentice Plumber

Patriot Plumbing
05.2024 - Current

Quality Assurance Specialist`

Hilton Grand Vacations
09.2022 - 05.2024

Local IT Service Delivery Representative

Concentrix, A SYNNEX Corporation
05.2021 - 05.2022

Program Ready Trainer

Concentrix, A SYNNEX Corporation
11.2020 - 05.2021

Advisor II

Concentrix, A SYNNEX Corporation
01.2020 - 11.2020

High School Diploma -

Apopka High School

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Charles Frizzell