CHARLES FROELICH III
Loganville,GA
Summary
EXPERIENCED IN OPERATIONS, CUSTOMER SERVICE, TRAINING AND PRODUCTION Seeking opportunity to contribute strong operations, sales, and business management skills Enthusiastic Head Cashier with 20 + years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
9
9
years of professional experience
Work History
Head Cashier/CSA Tool Rental
Lowe's
09.2021 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Alleviated customer service needs with policy-appropriate solutions.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
Site Manager
Extra Space Storage
01.2016 - 03.2020
- Oversee daily operations of facility including maintaining functionality and presentation of 500 plus units utilizing both company resources and outside vendors
- Tracking expenses and purchase orders within facility budget, planning and implementing facility improvements to remain competitive relative to industry norms
- Executing sales and leasing procedures that adhere to legal and corporate guidelines
- Analyzing property metrics outcomes within district guidelines to ensure high performance
- Ordering, tracking and updating inventory for retail purchases and facility operations across locations
- Provide responsive customer service during business hours as well as emergency calls after hours to ensure effective and timely resolution of issues
- Train and manage new staff on operations to ensure consistently high levels of service across sites
- Coordinate work schedule within district to accommodate personnel needs and maintain coverage of 16 sites.
- Oversaw all daily office operations and equipment maintenance.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Coordinated site investigations, documented issues, and escalated to executive teams.
Sales representative
Comcast
03.2015 - 10.2015
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
No Degree - Business Administration And Management
Georgia Perimeter College
Lawrenceville, GASkills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Employee Training
- Adaptability and Dependability
- Customer Service Management
- Team Leadership
- Training and coaching
- Customer Relations
- Opening and closing procedures
- Point of sale operation
- Merchandising
- Store policies understanding
Certified Life Coach
Became a Certified Life Coach in July, 2020 through CLCI
Timeline
Head Cashier/CSA Tool Rental
Lowe's
09.2021 - Current
Site Manager
Extra Space Storage
01.2016 - 03.2020
Sales representative
Comcast
03.2015 - 10.2015
No Degree - Business Administration And Management
Georgia Perimeter College
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