Charles Garcia

Work History

Circuit Mapping Technician

Southern California Edison

05.2008 - Current

Delivered high-quality training programs for staff members on various aspects of GIS technology, boosting overall team proficiency levels.
Worked with geographical information systems (GIS) in the GE Smallworld version, to model and analyze electrical circuitry and design features.
Delivered extensive training to new employees on GIS (GE Smallworld) software packages to promote effective use and overall productivity.
Developed and updated maps for service districts and field crew usage.
Conducted extensive research on geographical topics to support project objectives and deliverables.
Generated maps and map products based upon data collected from field crews, engineers, and master data personnel.
Input and updated technical data for use in designing new, and updating current electrical circuitry.
Communicated information through use of color, symbols and style.
Completed daily data updates and submitted information to update live time graphics program (OMS) used for electrical grid switching.
Produced high-quality cartographic products for clients, utilizing advanced GIS software and tools.
Produced detailed maps showing locations of boundaries and topographical features.
Assured quality control over produced maps through rigorous checking procedures before final delivery.
Reviewed maps used in company's GPS products and edited representations with GE Smallworld.
Updated geographic databases regularly, ensuring that vital information remained current and accurate.
Analyzed aerial photographs to detect and interpret correct placement of field assets and equipment..
Excellent communication skills, both verbal and written.
Provided professional services and support in a dynamic work environment.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Adaptable and proficient in learning new concepts quickly and efficiently.
Worked well in a team setting, providing support and guidance.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Strengthened communication skills through regular interactions with others.
Paid attention to detail while completing assignments.
Demonstrated strong organizational and time management skills while managing multiple projects.
Managed time efficiently in order to complete all tasks within deadlines.

Field Service Representative

Southern California Edison

01.2004 - 05.2008

Responsible for field collections of past due utility payments from customers.
Performed timely turn on of electric utility for new customers.
Reduced lost revenue by ensuring utility was turned off when customers relocated.
Helped ensure payment for services by disconnecting customers who failed to make payment or to request other payment options such as extension of time.
Increased consumer satisfaction by addressing inquiries about billing and providing clear explanations.
Optimized field service operations by reducing windshield time via routing field visits in logical order.
Maintained company vehicle cleanliness and reported any mechanical issues to vehicle maintenance technicians.
Represented the company in a professional manner at all times.
Reported suspected service theft to revenue protection personnel for further investigation.
Set new service metering on newly built structures in the field.
Worked flexible hours when needed and always available to work overtime when asked.
Trained new Field Service Representatives to perform safely and accurately.
Educated customers to provide information on energy conservation techniques.

Electric Meter Reader

Southern California Edison

06.1999 - 01.2004

Trained new meter readers to apply best practices and comply with safety procedures.
Provided valuable feedback to improve internal processes, leading to more streamlined methods for gathering utility data.
Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
Answered questions regarding meter readings and deescalated situations regarding access to customer property.
Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely billing for customers.
Assisted in special projects involving advanced meter technology implementation, preparing the company for future industry advancements.
Exceeded monthly quota expectations with consistent high-quality work and diligent time management skills.
Supported efficient route planning with thorough documentation of meter locations and access points.
Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
Achieved excellent customer service ratings by quickly responding to inquiries regarding billing concerns or meter access procedures.
Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
Attended safety meetings and took part in safety awareness trainings and programs.
Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
Organized and detail-oriented with a strong work ethic.
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.

Insurance Restoration Tech

Veteran Ed's

10.1998 - 06.1999

Responsible for removing and containing damaged building materials after an insurance claim was filed for various catastrophic events such as fire, flood, or earthquake.
Assisted in repairs to structures and structural assets.
Maintained a professional demeanor at all times while dealing with customers.
Performed various repairs such as cleaning and laying carpet, painting and drywall repair, assisting in tile installation, and repairing broken concrete slabs.
Remained on-call 24 hours a day for emergencies including weekends and holidays.
Maintained cleanliness of a company vehicle and reported any mechanical issues to managing staff.
Fostered a professional environment and attitude amongst team members.
Contributed to a safety first attitude amongst peers.
Always able and willing to take direction and learn new skills from more experienced team members.

Furniture Factory Assembly Worker

This End Up Furniture

06.1998 - 09.1998

Reduced waste and saved resources by recycling materials and adhering to company guidelines on conservation.
Completed assigned tasks quickly to decrease production time.
Assemble furniture items to specification.
Assembled components with minimal supervision, exceeding expected project milestones.
Notified supervisor of issues with equipment or production.
Tested finished products to perform quality assurance and identify discrepancies.
Followed detailed assembly instructions, processes, and procedures.
Followed safety protocols to maintain safe working environment.
Assembled production parts with high degree of accuracy and precision using hand and power tools.
Completed durable assemblies and subassemblies with hand and power tools.
Enhanced product quality by conducting thorough inspections and addressing any issues in a timely manner.
Visually inspected devices for defects and placed defective items into reject bin.
Collaborated with team members to meet production goals and maintain a safe, clean work environment.
Assembled parts correctly according to specifications, reducing quality issues.
Monitored inventory, keeping necessary supplies on hand.
Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
Provided professional services and support in a dynamic work environment.
Passionate about learning and committed to continual improvement.
Self-motivated, with a strong sense of personal responsibility.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.

Personnel Administration Specialist

US Army

02.1995 - 06.1998

Provide administrative coordination, including records filing, customer service, correspondence management, and document collection for battalion size element.
Structured and implemented innovative database to track, allocate, and complete NCO Evaluation Reports.
Processed electronic position descriptions, status changes, and other human resources requirements on a regular basis.
Insured that all day to day operations were completed in a safe and timely manner.
Assisted soldiers with personal request such as statements of service and reconciliation of military records.
Pre-pared, updated, and coordinated requests for evaluations, including responding to evaluation inquiries.
Coordinated actions, system problems, and updates with Brigade Head Quarters.
Assisted with SRP Soldier Readiness Program to prepare soldiers for deployment.
Responsible for verification of leave forms (DA Form 31) and authenticated date and time of departure in accordance with Department of the Army procedures.
Patrolled areas and allowed restricted area access for authorized personnel during field exercises.
Maintained rifles, machine guns, and munitions during and after field training exercises and range visits.
Designated Combat Lifesaver for PAC section.
PAC NCO driver during field training exercises.
Designated NCOER clerk for PAC section.
Worked closely with Battalion Commander and Command Sergeant Major in Battalion HQ.
Assisted in all areas of Personnel Administration Center for Battalion size element.
Coordinated with Battery Commanders for timely NCO evaluation report submissions and completions.
Maintained a high degree of professionalism and military bearing at all times.
Performed and helped lead daily physical training for PAC section.
Ensured myself, my equipment, and my arms were always battle and deployment ready.

Summary

Overview

Work History

Circuit Mapping Technician

Field Service Representative

Electric Meter Reader

Insurance Restoration Tech

Furniture Factory Assembly Worker

Personnel Administration Specialist

Education

GED -

No Degree - Intro To Mapping And GIS

Skills

Accomplishments

Work Availability

Timeline

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