Charles Garcia
Yakima
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service excellence at Fred Meyer. Proven ability to handle money accurately while resolving customer inquiries. Skilled in training and mentoring staff, enhancing team performance and operational efficiency. Committed to maintaining high standards in fast-paced environments.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
20
20
years of professional experience
Work History
Cashier
Fred Meyer
04.2024 - Current
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Maintained accurate cash drawer, ensuring correct change and minimal discrepancies.
- Assisted in training new cashiers on operational procedures and systems.
Security Officer
Ross Dress for Less
09.2023 - 04.2024
- Monitored store premises to prevent theft, ensuring a safe shopping environment for customers and staff.
- Conducted regular security patrols, identifying and addressing potential safety hazards promptly.
- Collaborated with local law enforcement during incidents, enhancing community relationships and response effectiveness.
- Trained new security personnel on protocols and emergency procedures, promoting team competency and preparedness.
- Implemented loss prevention strategies, reducing shrinkage through proactive surveillance and reporting methods.
Cook Supervisor
Four Bears Casino and Lodge
03.2022 - 07.2023
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored culinary staff on food preparation techniques and best practices.
- Developed and implemented standard operating procedures to enhance efficiency in food production.
- Coordinated daily meal preparation schedules, optimizing resource allocation among team members.
- Monitored inventory levels, managing procurement of ingredients to minimize waste and costs.
- Resolved operational issues swiftly, ensuring seamless kitchen workflow during peak hours.
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
Chef Assistant
Quatro Vientos Four Winds Mexican Cuisine
01.2006 - 02.2022
- Assisted in food preparation and organization of kitchen supplies.
- Learned safe food handling practices to maintain health standards.
- Supported chefs during meal service, ensuring timely dish delivery.
- Maintained cleanliness of cooking areas and equipment regularly.
- Helped inventory management by tracking kitchen supplies and ingredients.
- Collaborated with team members to execute daily menu requirements efficiently.
Prep Cook
Spokane Tribe Casino
04.2018 - 03.2020
- Prepared ingredients efficiently to support kitchen operations and maintain high-quality food standards.
- Assisted chefs with meal preparation, ensuring timely service during peak hours.
- Maintained cleanliness of workstations and adhered to safety and sanitation guidelines.
- Organized inventory and stocked supplies, optimizing workflow in the kitchen environment.
- Trained new staff on food preparation techniques and proper equipment usage.
- Collaborated with culinary team to develop menu items based on seasonal availability.
- Monitored food quality during preparation, ensuring adherence to recipes and portion sizes.
- Implemented improvements in prep processes, enhancing overall kitchen efficiency and productivity.
Education
GED -
Yakima Valley Community College
Yakima, WA07-1991
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer service excellence
- Money handling
Accomplishments
- Trained and mentored [number] employees.
- Promoted to [Job Title] after only [timeframe] for exceptional performance.
- Documented and resolved [Issue] which led to [Results].
- Achieved [number]% of sales quote.
Affiliations
- Lions Club
- Freemason
Languages
Spanish
Limited Working
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
- Music
Timeline
Cashier
Fred Meyer
04.2024 - Current
Security Officer
Ross Dress for Less
09.2023 - 04.2024
Cook Supervisor
Four Bears Casino and Lodge
03.2022 - 07.2023
Prep Cook
Spokane Tribe Casino
04.2018 - 03.2020
Chef Assistant
Quatro Vientos Four Winds Mexican Cuisine
01.2006 - 02.2022
GED -
Yakima Valley Community College
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