Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Awards
Timeline
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Charles Garza

Lubbock

Summary

Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Service Manager

MaxxForce Industrial Tooliing
04.2024 - 06.2025
  • Led service operations, ensuring optimal performance and customer satisfaction across multiple projects.
  • Developed and implemented training programs to enhance team productivity and technical skills.
  • Oversaw inventory management, leveraging tools to maintain optimal stock levels and minimize shortages.
  • Mentored junior staff, promoting knowledge sharing and professional growth within the team.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined service processes, reducing response times and improving overall efficiency.
  • Managed client relationships, addressing concerns and fostering long-term partnerships with key accounts.
  • Managed client relationships by getting Po's for work done at all locations
  • Managed our Lubbock, Odessa shops and mobile units

Trailer Technician

Elite Tooling Services
04.2023 - 03.2024


  • Service customers in the Texas Panhandle, Eastern New Mexico and Oklahoma
  • Calibrated, Repair tools for different customers
  • Made great relationships with customers
  • Excellent customer skills
  • Open new accounts in my area
  • Help other techs with trouble shooting
  • Keep up with maintenance of my truck and trailer
  • Technical knowledge of vehicle repair and maintenance

Van Technician

Hytorc
07.2015 - Current
  • Celebrated 5 years with Hytorc
  • Service customers in the Texas Panhandle, Eastern New Mexico and Oklahoma.
  • Calibrated, Repaired and Sold tools to different customers.
  • Made great relationships with customers and changed customer minds from leaving Hytorc.
  • Excellent customer service
  • Learned new software and procedures
  • Increased my KPI’s from 970 to 1600
  • Opened new accounts for my area by cold calling
  • Help other van techs trouble shoot problems on our pumps and tooling
  • Keep up with the maintenance of my van
  • Technical knowledge of vehicle repair and maintenance
  • Great understanding of the Sprinter vans

Parts Coordinator

Goulds Water Technology
02.2012 - 07.2015
  • Pulling parts to complete customer orders. Scan parts to be taken off of inventory. Knowledgeable of computer software.

Oil Lube Technician

Gene Messer Ford
09.2011 - 09.2011
  • Serviced and changed oil on customer vehicles.
  • Car Dealership

Public Information Officer

City of Lubbock
09.2006 - 09.2011
  • I was in charge of making graphics for on air and video projects, shot video, designed moving and still graphics, directed city council meetings along with town hall meetings.

Director/Production

KCBD Channel 11
06.2001 - 09.2006
  • I was in charge of making graphics for Day Break and Noon News and also posted news online for KCBD.com.

Master Control Operator

KCBD Channel 11
06.2000 - 06.2001
  • I was in charge of running commercials, television shows, reading analog towers, recording and reviewing televisions shows. All of this was done by a switch board which I was in charge of.

Education

Associates Degree - Performing Arts Technology

South Plains College
Levelland, TX
05.2000

High school diploma - undefined

Loop High School – Loop ISD
Loop, TX
05.1996

Skills

  • Knowledgeable of Microsoft Windows: 10, 81, 8,7, XP, Vista, 2000, Office 2013…
  • Works Well Under Pressure
  • Attention to detail
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Maintenance and repairs
  • Knowledgeable of Microsoft Word, Excel, Power point, and Spreadsheet
  • Knowledgeable on how to upgrade computer software and install computer hardware
  • Knowledgeable in Photoshop CS4 and Photoshop After Effects
  • Customer service

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.

Certification

  • ISO 17025 certification, MaxxForce Industrial Tooling - 6 Months

Languages

English
Native or Bilingual
Spanish
Limited Working

Awards

I have awarded for my graphics by TATOA (Texas Association of Telecommunications Officers and Advisors).

Timeline

Service Manager

MaxxForce Industrial Tooliing
04.2024 - 06.2025

Trailer Technician

Elite Tooling Services
04.2023 - 03.2024

Van Technician

Hytorc
07.2015 - Current

Parts Coordinator

Goulds Water Technology
02.2012 - 07.2015

Oil Lube Technician

Gene Messer Ford
09.2011 - 09.2011

Public Information Officer

City of Lubbock
09.2006 - 09.2011

Director/Production

KCBD Channel 11
06.2001 - 09.2006

Master Control Operator

KCBD Channel 11
06.2000 - 06.2001

High school diploma - undefined

Loop High School – Loop ISD

Associates Degree - Performing Arts Technology

South Plains College

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