Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Charles Gaugh

Ballwin,MO

Summary

Highly motivated professional with a strong commitment to skill development and continuous growth. Proven ability to generate innovative ideas and implement effective action plans that enhance teamwork and collaboration. Demonstrated success in driving team performance and achieving organizational goals.

Overview

4
4
years of professional experience

Work History

Enhanced Care Coordinator

Cigna
Saint Louis, MO
10.2023 - Current
  • Monitored customer progress and adjusted care plans based on individual requirements.
  • Documented interactions and maintained accurate records in electronic health systems.
  • Assisted in new hire onboarding through preceptorship.
  • Contributed to different stretch projects outside of normal role aspects including but not limited to daily case assignment, engagement and development sub committees, and auth correction spreadsheets.

Case Management Lead Represenative

Cigna
Saint Louis, MO
08.2021 - Current
  • Implemented quality assurance measures to ensure compliance with regulatory standards.
  • Coordinated with other departments to ensure seamless transitions between care settings.
  • Assisted clients with finding accurate resources and avenues of care within Cigna Network
  • Helped with customer follow up and out reach to find care
  • Assisted training new hires to be prepared in there new roles

Care Manager

Adapt of Missouri
Saint Louis, MO
05.2021 - 07.2021
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
  • Facilitated the coordination of medical appointments and transportation for clients when needed.
  • Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.

Education

Bachelor of Arts - Psychology

University of Missouri - Columbia
Columbia, MO
05.2021

Skills

  • Mentoring
  • Leadership
  • De escalation
  • Communication
  • Organization
  • Customer service
  • Flexibility
  • Time management

Languages

American Sign Language
Limited

Accomplishments

  • Deans list for fall semester of 2020
  • Brotherhood Chairman for Delta Chi Fraternity July 2019 - January 2020

Timeline

Enhanced Care Coordinator

Cigna
10.2023 - Current

Case Management Lead Represenative

Cigna
08.2021 - Current

Care Manager

Adapt of Missouri
05.2021 - 07.2021

Bachelor of Arts - Psychology

University of Missouri - Columbia

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