Charles George
Harriman,TN
Summary
Dynamic Route Manager with extensive experience at Marble City Trucking, excelling in performance monitoring and employee training. Proven track record in improving operational effectiveness and enhancing workplace safety. Skilled in forklift operations and fostering strong relationships, driving team success through effective coaching and mentoring. Committed to achieving excellence in logistics and delivery operations. I take pride in learning quickly and efficiently. I adept well in all situations, and work well under pressure.
Overview
9
9
years of professional experience
Work History
Team Lead Delivery Driver
Marble City Trucking / FedEx Contractor
04.2024 - Current
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Completed data entry tasks with accuracy and efficiency in Word, Excel and multiple other computer software programs to log maintenance records, mileage, employee records, invoices and purchase receipts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Protected people and equipment from hazardous materials by using correct procedures.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Fostered positive working relationships with regular customers.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Adjusted machinery and notified supervisors of malfunctions.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Route Manager
Solomom Freight Solutions / FedEx Contractor
10.2020 - 04.2024
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Conducted research to address shipping errors and packaging mistakes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Route Manager
Marble City Trucking / FedEx Contractor
10.2016 - 10.2020
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
High School Diploma -
Port Huron Highschool
Port Huron, MI05-2002
Skills
- Maintenance Requirements
- Forklift Operations
- Data Entry
- Computer Skills
- Performance monitoring
- Work assignment delegation
- Quality control
- Diversity and inclusion
- Equipment maintenance
- Change management
- Resource allocation
- Process improvement
- Complaint resolution
- Conflict resolution
- Key performance indicators
- Coaching and mentoring
- Employee engagement
- Workflow management
- Task delegation
- Risk management
- Performance improvement
- Deadline management
- Employee training
- Attention to detail
- Relationship building
- Workplace safety
- Operations management
- Employee evaluation
- Regulatory compliance
- Warehouse Operations
- Shipping and Receiving
- Hazmat Experience
- Material Handling
- Attention to Detail
- Task Oriented
- Proficiency
Timeline
Team Lead Delivery Driver
Marble City Trucking / FedEx Contractor
04.2024 - Current
Route Manager
Solomom Freight Solutions / FedEx Contractor
10.2020 - 04.2024
Route Manager
Marble City Trucking / FedEx Contractor
10.2016 - 10.2020
High School Diploma -
Port Huron Highschool
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