CHARLES GHORMLEY

Sales Manager

Hope Tractor Company

HOPE, AR

01.2004 - 11.2025

Managed daily operations of sales department, including supervision of staff members.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Established relationships with key clients, while maintaining existing customer base.
Performed sales consultations and educated clients on products and services.
Created and presented monthly reports to management on sales performance.
Achieved company growth and brand development through market expansion and sales.
Provided technical support for customers when needed, answering questions about product features and capabilities.
Established new accounts and serviced existing accounts maintaining professional relationships.
Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Implemented process changes to streamline sales department workflow.
Resolved customer complaints regarding sales and service.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Built sales forecasts and schedules to reflect desired productivity targets.
Honest, Reliable, and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships.
Diagnosed and repaired equipment malfunctions in a timely manner.
Collaborated with team members to streamline maintenance processes.
Documented maintenance activities and equipment status accurately.
Assisted in training new technicians on safety protocols and procedures.
Followed safety standards to maintain a hazard-free work environment.
Replaced worn or defective parts with new ones.
Performed preventative maintenance on mechanical equipment and machinery.
Diagnosed mechanical problems and determined solutions to correct concerns.
Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
Collaborated with other technicians to complete complex projects efficiently.
Inspected completed work for accuracy and quality assurance.
Attended training sessions for updates on product changes or modifications.
Monitored performance parameters to ensure optimal operation of machinery.
Contacted vendors to procure equipment and tools to meet organizational demands.