Charles Gladding
Canandaigua,NY
Summary
Seasoned Meat Department Manager with a proven track record at Mendon Meadow Markets, enhancing customer satisfaction and boosting sales through strategic merchandising. Skilled in cargo handling and GPS navigation, with exceptional verbal communication abilities. Successfully implemented cost-saving inventory management strategies, increasing department efficiency by over 20%.
Overview
27
27
years of professional experience
Work History
Milk Hauler
Wadhams Enterprises Inc.
Phelps, NY
01.2023 - 01.2024
- Safely navigated various road conditions while adhering to traffic laws and regulations at all times during transportation of goods.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
- Adjusted machinery and notified supervisors of malfunctions.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Meat Department Manager
Mendon Meadow Markets
Mendon, UT
01.2020 - 01.2023
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
- Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Upheld a safe working environment for staff members by enforcing proper equipment usage and safety protocols.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Developed strong relationships with vendors to secure competitive pricing on high-quality products for the department.
Meat Department Manager
Bliss Shur Fine Food Mart
Manchester, NY
01.2018 - 01.2020
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
- Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Balanced staffing needs during peak times such as holidays or special events to ensure adequate coverage without sacrificing customer service quality levels.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Upheld a safe working environment for staff members by enforcing proper equipment usage and safety protocols.
- Collaborated with other department managers to create a cohesive store environment that prioritized customer satisfaction and encouraged repeat business.
Assistant Meat Department Manager
Tops Friendly Markets
Farmington, NY
01.2016 - 01.2018
- Promoted customer loyalty through personalized interactions and knowledge of product offerings within the meat department.
- Enhanced customer satisfaction by providing exceptional service and assisting with meat selection.
- Conducted regular equipment maintenance checks, ensuring safe operation for all team members within the meat department.
- Contributed to the store''s overall success by actively participating in company-wide training sessions and sharing knowledge with colleagues from other departments.
- Increased department efficiency by training new team members on proper cutting techniques and equipment usage.
- Implemented creative merchandising displays that attracted customers'' attention, boosting sales opportunities within the department.
- Maintained a clean and sanitized work area, adhering to strict food safety regulations and guidelines.
- Contributed to overall store success by participating in cross-departmental collaboration efforts and initiatives.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Worked closely with employees and customers to effectively manage daily operations and communications.
Meat Department Manager
Wade's Shurfine Supermarket
Farmington, NY
01.2011 - 01.2015
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Trained new employees in company policies, best practices, and procedures for handling meat products safely.
- Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
- Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
- Increased department efficiency by implementing new inventory management systems and procedures.
- Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Store Manager
Ranks IGA
Canandaigua, NY
01.1997 - 01.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
High School Diploma -
Canandaigua Academy
Canandaigua, NY06.1979
Skills
- Verbal and written communication
- Cargo Handling
- Delivery Information Verification
- Class A licensed
- Bulk Liquid Transportation
- GPS Navigation Systems
Timeline
Milk Hauler
Wadhams Enterprises Inc.
01.2023 - 01.2024
Meat Department Manager
Mendon Meadow Markets
01.2020 - 01.2023
Meat Department Manager
Bliss Shur Fine Food Mart
01.2018 - 01.2020
Assistant Meat Department Manager
Tops Friendly Markets
01.2016 - 01.2018
Meat Department Manager
Wade's Shurfine Supermarket
01.2011 - 01.2015
Store Manager
Ranks IGA
01.1997 - 01.2008
High School Diploma -
Canandaigua Academy