Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Receptionist
CHARLES GLENN

CHARLES GLENN

Englewood,CO

Summary

Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives in the corporate and federal environment . Skilled in monitoring and mitigating internal and external risks on the corporate network.

Overview

27
27
years of professional experience

Work History

Information Security SOC Analyst

TTEC
03.2018 - 11.2023
  • Conduct complex Penetration Testing as a member of the Global Information Security Penetration Test team to ensure compliance with audits requiring a penetration test, such as PCI
  • Tools used Nexpose and Qualys
  • Evaluate and assess the criticality and priority of all vulnerability scans using the existing toolset for prioritization
  • Generate reports using data from multiple sources/tools and effectively communicate findings to leadership and other cybersecurity teams to enhance the security posture of the environment
  • Review and assess the criticality and priority of all vulnerability scans, utilizing the existing toolset for prioritizing remediation at various sites
  • Took proactive measures to manage, analyze, and resolve security incidents using advanced tools such as Exabeam, SentinelOne, LogRhythm, Proofpoint, and Recorded Future
  • Examined data from Endpoint Detection and Response (EDR), Security Information and Event Management (SIEM), Dashboards, and similar sources actively to identify potential security threats
  • Invested time in a comprehensive understanding of the environments under responsibility, collaborating with cross-functional teams to enhance this understanding
  • Identified potential intrusion attempts, successful breaches, or unsuccessful compromises through a meticulous analysis of relevant event data
  • Remained updated on emerging threats by consistently conducting research on new and evolving security risks that could impact the monitored environment
  • Collaborated with the SOC team actively to document and escalate potential threats to the threat management team promptly, ensuring proper mitigation
  • Participated in collaborative efforts on security incidents with various teams, including the Tools Team, Threat Management, Global Service Desk, Network Engineering, and Information Security Underwriting
  • Maintained close working relationships with distributed teams located in Costa Rica, India, Philippines, Brazil, Thailand, and Mexico.

Field Training Manager (FTM)

Allied Universal Protective Services
10.2016 - 03.2018
  • Regularly visited sites during both day and night to supervise Security Professionals (SPs) in the field
  • After-hours and initial calls were managed to ensure proper coverage at customer sites
  • TTEC, 1st Bank, Wells Fargo, Key Bank, and Union Station are among the client visits
  • Collaboration with Operations Managers for mentoring, training, and handling SP relationships
  • Remotely managed accounts were supported by overseeing on-site SPs and ensuring continuous site coverage
  • Close collaboration with Operations Managers for day-to-day supervision of remote service delivery
  • Assigned locations were regularly visited to monitor performance, address operational issues, communicate policy changes, adjust staffing, and conduct inspections to maintain a professional image, including uniform appropriateness and hygiene
  • On-the-job training was provided to new employees or when post orders changed, including orientation, review of responsibilities, emergency response, and client-specific needs
  • Call-offs during shifts were handled, replacements were arranged, and assistance was provided to schedulers with site scheduling changes
  • Personnel problems, complaints, and payroll issues were addressed and forwarded to the Operations Manager or Corporate HR Director
  • Assistance in investigations or report writing was provided when directed
  • Counseling or disciplinary actions were executed as directed by Branch/Corporate HR management
  • Response to client or site emergencies was ensured, with proper communication maintained with Operations or Branch Manager
  • Qualified personnel for open posts were identified, and stand-ins were arranged if necessary for an undefined period based on business needs
  • Relationships were leveraged to aid in the cross-sharing of officers with other sites.

In-Store Branch Manager

US Bank King Soopers
02.2015 - 08.2016
  • Transformed branch revenue from a negative $800K to a positive $6K within a year by leading and supervising sales outcomes
  • Exceeded the bank's minimum customer experience requirement, achieving an impressive 80% in a customer-centric branch environment
  • Ensured sound branch operations by closely collaborating with Operations, resulting in the cleanest Audit among 15 In-Store Branches and an overall 'A' rating
  • Coached a team of 4 Universal Bankers to become product experts and enhance service knowledge
  • Surpassed referral requirements by generating $80K and achieved 100% compliance with business credit card requirements through successful partnerships with other areas of the bank
  • Hosted business focus days for local businesses to engage with the Glendale community
  • Held responsibility for the branch's balance sheet, financial statements, and profit and loss statements
  • Maintained a flexible schedule, including weekends and holidays
  • Registered with the National Mortgage Licensing Systems (NMLS) under the terms of the S.A.F.E Act of 2008 and Regulation Z
  • Received the Silver Achievement award for outstanding contributions during staffing shortages, volunteering, and arranging staff to work at other branches during district staffing challenges.

HVAC contractor specializing in sheet metal, duct work, and retrofitting

Reeves Specialty Services, Inc
08.2014 - 02.2015
  • Assist in the installation of sheet metal and ductwork, including sealing
  • Support cleanup after completing post-contract tasks.

Combat FMF Corpsman

USNR - Active-Duty Orders Fleet Marine Force Combat Logistics Battalion 453
08.2013 - 07.2014
  • Led the healthcare team that actively delivered medical care to Marines and their families
  • Administered emergency and stabilization care in diverse combat environments
  • Provided essential administrative and technical support to uphold the mission and functions of the Marines
  • Administered vital first aid to Marines
  • Adapted to various field environments to actively assist in transporting sick and injured Marines
  • Conducted proactive health education training programs for Marines
  • Received training to actively be flexible and adaptable to the rigorous field environment
  • Trained Marines actively in combat triage procedures, even under fire.

Non-Post Certified Detention Deputy

Arapahoe County Sheriffs
08.2010 - 08.2013
  • Ensured the continual safety and security of inmates, staff, visitors, and the public actively
  • Directly supervised inmate activities within the assigned pod for extended durations
  • Actively monitored inmates to actively identify, deter, or prevent self-destructive or criminal behaviors
  • Actively enforced facility rules and regulations to maintain inmate custody
  • Applied physical restraints like handcuffs and other tools actively as necessary with inmates
  • Conducted active preliminary investigations into facility incidents, actively collecting relevant facts
  • Actively generated and processed various reports using the in-house computer system
  • Initiated and actively managed inmate disciplinary procedures when required
  • Demonstrated effective interpersonal skills and sound judgment, particularly in sensitive situations
  • Actively completed additional assigned duties as needed.

Sergeant Health Care Security

HSS Security
05.2008 - 08.2010
  • Actively supervising responsibilities and ensuring facility security
  • Actively balancing customer service with implementing security measures
  • Proactively handling safety hazards and communicating OSHA-specific materials
  • Proactively managing and diffusing aggressive or violent behavior at Aurora South Medical Center.

Fleet Marine Force Combat Logistics Battalion 453

USNR
05.2007 - 05.2008
  • Assist healthcare providers in delivering medical care to Marines and their families
  • Deliver emergency and stabilization care actively in diverse combat settings
  • Provide proactive administrative and technical support to enhance Marine mission operations
  • Administer first aid actively to Marines as needed
  • Assist actively in transporting sick and injured Marines.

Account Manager

Assurant Employee Benefits
08.2006 - 05.2007
  • Actively oversaw client enrollments, ensuring high persistence rates that resulted in maximum bonus payouts
  • Conducted proactive meetings with brokers and policyholders to deliver service, encourage renewals, and drive sales
  • Utilized professional presentation and negotiation skills actively to establish and sustain effective external relationships
  • Contributed actively to the office's sales goals through cross-selling initiatives and enrollment meetings
  • Provided account management with a consultative approach tailored to individual needs actively.

Commercial Lending Officer & Senior Financial Analyst

Colorado Capital Bank, Citywide Banks, First Community Bank, US Bank
09.2002 - 04.2006
  • Actively promoted bank products through referrals, actively contributing to a robust $5.6 million growth in loans and $2.1 million in deposits across the portfolio
  • Maintained top-tier customer service while actively expanding networks and seeking new business through consistent relationship cultivation
  • Leveraged extensive community ties and actively participated in professional associations to drive business growth
  • Created an active, comprehensive credit proposal template to facilitate loan underwriting processes
  • Spearheaded an active committee dedicated to revitalizing credit risk rating procedures
  • Conducted active risk assessments on branch portfolios to ensure compliance and readiness for auditor review.

Executive Banker

Wells Fargo Bank West, N.A.
03.1997 - 08.2002
  • Chosen as one of four individuals for the prestigious Business Banking fast-track training program
  • Proactively expanded an existing portfolio from $12 million to $20 million within a span of two years
  • Received active company-wide recognition by securing 7 out of 8 regional sales awards
  • Actively cultivated numerous new small business clientele by deeply understanding their unique needs, dedicating extra time to foster relationships at Chamber of Commerce gatherings and industry events
  • Provided outstanding customer service actively by collaborating with business development, marketing, and other company divisions to tailor the most appealing offers for customers
  • Actively surpassed average revenue per product sold through adept negotiation skills consistently
  • Cultivated profitable relationships actively with both current and prospective customers, offering exceptional support through attentiveness and comprehensive product expertise.

Education

Bachelor of Arts in Accounting -

Metropolitan State College of Denver
Denver, CO

Skills

  • Protecting Networks
  • Telecommunications Systems
  • Regulatory Compliance
  • Monitoring Computer Viruses
  • Data Security
  • Tenable Nessus
  • Managing Security Breaches
  • Critical Thinking Skills
  • Reporting and Documentation
  • Risk Mitigation
  • Resource Allocation
  • Information Auditing
  • Procedure Documentation
  • Risk Assessment
  • Security Needs Assessment
  • Information Protection
  • Security Planning

Certification

  • LogRhythm University Analyst Fundamental Certification
  • Exabeam Certification
  • SentinelOne Certification
  • Qradar Certification
  • Qualys VMDR training
  • DLP Certified

Affiliations

  • Personally trained fellow Marines in maintaining good health and strength in the gym.
  • I volunteer at an elementary school talking to kindergarten kids on good choices and leadership.
  • Marine Corps outstanding leadership award in the field.

Timeline

Information Security SOC Analyst

TTEC
03.2018 - 11.2023

Field Training Manager (FTM)

Allied Universal Protective Services
10.2016 - 03.2018

In-Store Branch Manager

US Bank King Soopers
02.2015 - 08.2016

HVAC contractor specializing in sheet metal, duct work, and retrofitting

Reeves Specialty Services, Inc
08.2014 - 02.2015

Combat FMF Corpsman

USNR - Active-Duty Orders Fleet Marine Force Combat Logistics Battalion 453
08.2013 - 07.2014

Non-Post Certified Detention Deputy

Arapahoe County Sheriffs
08.2010 - 08.2013

Sergeant Health Care Security

HSS Security
05.2008 - 08.2010

Fleet Marine Force Combat Logistics Battalion 453

USNR
05.2007 - 05.2008

Account Manager

Assurant Employee Benefits
08.2006 - 05.2007

Commercial Lending Officer & Senior Financial Analyst

Colorado Capital Bank, Citywide Banks, First Community Bank, US Bank
09.2002 - 04.2006

Executive Banker

Wells Fargo Bank West, N.A.
03.1997 - 08.2002

Bachelor of Arts in Accounting -

Metropolitan State College of Denver

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CHARLES GLENN