Charles Glenn
Belden,MS
Summary
Experienced with navigating extensive routes and ensuring passenger safety. Utilizes effective communication and problem-solving to address real-time challenges. Track record of maintaining vehicle standards and providing exceptional customer service.
Tour transportation professional prepared for reliable and safe driving duties. Extensive experience in passenger transport and adherence to schedules, showcasing adaptability in dynamic environments. Focused on team collaboration and achieving results, with skills in route optimization and customer service.
Overview
34
34
years of professional experience
Work History
Professional Tour Bus Driver
Fileds Family Tours
04.2023 - Current
- Ensured timely arrivals at destinations by planning efficient routes and adhering to strict schedules.
- Regularly checked and replaced equipment such as tires, brakes, lights, and other essential components to ensure optimal performance of the tour bus.
- Coordinated with dispatchers effectively to receive routing information or updates on road conditions and traffic situations that might impact the planned itinerary.
- Maintained positive relationships with tour partners, coordinating effectively to ensure seamless experiences for passengers.
- Navigated challenging road conditions with patience and skill to ensure passenger safety during inclement weather situations.
- Conducted pre-trip inspections of tour buses to identify potential issues before departure, enhancing safety for all on board.
- Increased safety for passengers and pedestrians by diligently following traffic laws and regulations.
- Handled emergencies calmly when necessary evacuating passengers from the vehicle according to established safety procedures.
- Facilitated smooth boarding and disembarking processes for passengers, minimizing wait times and confusion.
- Continuously educated self on local history, culture, and attractions to provide passengers with accurate and engaging information during tours.
- Provided informative commentary during tours, offering engaging insights into local history, culture, and attractions.
- Assisted passengers with mobility needs or disabilities, ensuring their comfort and full enjoyment of the tour experience.
- Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, comfortable environment on the tour bus.
- Inspected bus for any mechanical issues before departure.
Small Business Co-Owner
Swift and Easy Detail
04.2008 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Implemented customer loyalty programs to encourage repeat business and foster long-term relationships with clients.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Stocker/Fork Lift Operator
Lowe's
01.2006 - 02.2008
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Assisted customers with special requests, enhancing their shopping experience at the store.
Shipping and Receiving Clerk
Bassett Furniture
01.1991 - 07.1994
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Education
High School Diploma -
North Pontotoc HIgh School
Ecru, MSSkills
- Clean driving record
- Defensive driving
- Passenger assistance
- Safe driving practices
Timeline
Professional Tour Bus Driver
Fileds Family Tours
04.2023 - Current
Small Business Co-Owner
Swift and Easy Detail
04.2008 - Current
Stocker/Fork Lift Operator
Lowe's
01.2006 - 02.2008
Shipping and Receiving Clerk
Bassett Furniture
01.1991 - 07.1994
High School Diploma -
North Pontotoc HIgh School
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