Charles Glenn
Santa Rosa Beach,FL
Summary
Dynamic sales professional with a proven track record at Beaver Paper and graphic media inc, excelling in client support and teamwork. Recognized for consistently exceeding sales goals through strategic market analysis and effective communication. Adept at cultivating relationships and implementing CRM systems to enhance customer engagement and drive revenue growth.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
39
39
years of professional experience
Work History
Sales Associate
Digital Cost Containment Group
07.2022 - 08.2025
- Developed and implemented strategic sales plans to expand market presence in the Southeastern region.
- Analyzed market trends and competitor activities to inform sales strategies and product positioning.
- Collaborated with cross-functional teams to enhance customer engagement and satisfaction metrics.
- Trained and mentored junior sales staff, fostering professional growth and enhancing team performance.
- Conducted regular sales presentations and demonstrations to key stakeholders, driving product adoption rates.
- Monitored and reported on sales performance, identifying areas for improvement and optimization strategies.
- Cultivated relationships with key clients, ensuring consistent communication and addressing potential concerns proactively.
- Led regional initiatives focused on expanding distribution channels and increasing overall revenue growth.
- Strengthened the company''s presence at trade shows and industry events through strategic planning and effective networking.
- Implemented successful strategies for penetrating new markets, increasing overall market share in the region.
- Cultivated strong partnerships with industry influencers to enhance brand reputation within the marketplace.
- Set ambitious yet achievable targets for the sales team, fostering growth through motivation and support.
- Provided exceptional customer service, resolving issues promptly to maintain high levels of client satisfaction.
- Streamlined the sales process by implementing more efficient systems for tracking leads, managing accounts, and closing deals.
- Prepared sales presentations for clients showing success and credibility of products.
- Negotiated favorable contracts with vendors, reducing costs while maintaining quality products for customers.
- Boosted sales performance by implementing innovative strategies and techniques.
Sales Manager
Beaver Paper
08.2012 - 02.2021
- Developed and executed regional sales strategies to increase market penetration.
- Cultivated relationships with key clients, enhancing customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities and drive growth initiatives.
- Collaborated with marketing teams to align campaigns with regional sales objectives.
- Monitored competitor activities to refine pricing strategies and maintain competitive advantage.
- Led a team of sales representatives, providing mentorship and training for improved performance.
- Implemented CRM systems to streamline sales processes and improve data accuracy.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Drove sales by developing multi-million dollar contract sales.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
Technical Sales Manager
Vistalogics
05.2008 - 07.2012
- Developed strategic sales plans to enhance market penetration and customer engagement.
- Established strong relationships with key clients, driving product adoption and loyalty.
- Led cross-functional teams to align technical solutions with client needs, ensuring satisfaction.
- Negotiated profitable contracts with key stakeholders, securing long-term business agreements.
- Earned recognition for top sales performance on multiple occasions, showcasing a consistent record of success in achieving revenue growth goals.
- Delivered engaging presentations at industry conferences, showcasing the company''s offerings to potential clients.
- Attained sales targets consistently by implementing effective pipeline management strategies and conducting regular performance reviews.
- Championed product innovation by collaborating closely with engineering teams, ensuring offerings met evolving customer requirements while maintaining profitability margins.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
- Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement printer solutions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Streamlined the sales process by utilizing CRM software, allowing for better organization and follow-up with prospects.
- Prepared sales presentations for clients showing success and credibility of products.
- Analyzed market trends to identify opportunities for growth and competitive advantage.
- Implemented CRM systems to streamline sales processes and improve lead management efficiency.
Real Estate Agent
Keller Williams Lanier Partners
03.2000 - 03.2012
- Negotiated successful transactions, ensuring client satisfaction and adherence to legal standards.
- Developed and maintained comprehensive market analysis to inform pricing strategies and investment opportunities.
- Cultivated strong relationships with clients, resulting in repeat business and referrals through exceptional service.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Negotiated, facilitated, and managed real estate transactions.
- Guided clients through complex buying and selling processes, providing expert advice on property values and market conditions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Developed new business and managed new and existing clients.
Salesperson/Real Estate Agent
The House Boat Store
01.2005 - 09.2008
- Cultivated strong client relationships through effective communication and personalized service for boat/yacht sales and real estate sales.
- Used boat sales and service
- New boat sales Chris Craft, Formula, fantasy yachts and stardust house boats.
- Trade shows team member
- Met and exceeding quotas each month
- Demonstrated and delivered products
Salesperson
IKON Office Solutions
01.1996 - 01.2001
- Developed strong customer relationships to enhance brand loyalty and repeat business.
- Collaborated with team members to achieve sales goals and improve overall performance.
- Analyzed market trends to identify new opportunities for product promotion and sales growth.
- Trained junior staff on effective sales techniques, enhancing team productivity and service quality.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Utilized CRM systems to track customer interactions and optimize follow-up processes.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- President's club 4 times out of 5
Guest Service Manager
Renaissance Hotels and Resorts
03.1986 - 01.1996
- Oversaw guest service operations, ensuring high standards of hospitality and satisfaction.
- Trained and mentored staff on customer engagement strategies and best practices.
- Implemented process improvements to streamline front desk operations and enhance efficiency.
- Managed guest inquiries and complaints, resolving issues promptly to maintain positive experiences.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Oversaw lobby operations and concierge services.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Analyzed guest feedback data to identify trends and inform service enhancements.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
Education
No Degree - Hotel, Motel, And Restaurant Management
Georgia State University
Atlanta, GASkills
- Client support
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Written and oral communication skills
- Upselling and cross selling
- Excellent communication skills
- Exceeds sales goals
- Energetic self-starter
- Positive and professional
- Superb time management
- Customer engagement
Timeline
Sales Associate
Digital Cost Containment Group
07.2022 - 08.2025
Sales Manager
Beaver Paper
08.2012 - 02.2021
Technical Sales Manager
Vistalogics
05.2008 - 07.2012
Salesperson/Real Estate Agent
The House Boat Store
01.2005 - 09.2008
Real Estate Agent
Keller Williams Lanier Partners
03.2000 - 03.2012
Salesperson
IKON Office Solutions
01.1996 - 01.2001
Guest Service Manager
Renaissance Hotels and Resorts
03.1986 - 01.1996
No Degree - Hotel, Motel, And Restaurant Management
Georgia State University
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