Charles Godwin
Glasgow,Montana
Summary
General Manager with strong skills in budget management, client relations, and staff training. Demonstrated ability to enhance operational efficiency and implement effective marketing strategies that drive revenue growth. Proven success in leading teams to achieve organizational goals and improve overall performance.
Overview
4
4
years of professional experience
Work History
General Manager
Rundle Suites Hotel
Glasgow, Montana
10.2021 - 10.2025
- Managed daily hotel operations and ensured exceptional guest experiences.
- Coordinated staff schedules to optimize service delivery and coverage.
- Implemented marketing strategies to enhance hotel visibility and attract guests.
- Oversaw budget management and cost-control initiatives for operational efficiency.
- Trained and managed staff to maintain high service standards and compliance.
- Resolved guest complaints promptly to maintain satisfaction and loyalty.
- Collaborated with vendors to procure supplies and services for hotel operations.
- Monitored property maintenance to ensure a safe and welcoming environment for guests.
- Performed administrative tasks such as payroll processing or updating employee records.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Implemented new technologies such as online booking systems or automated check-in and check-out processes.
- Made recommendations for salary and wage increases based on performance reviews.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Oversaw reservations received from direct calls and provided room availability information.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
- Ensured compliance with all local, state, and federal laws and regulations.
- Developed and enforced operational policies and procedures to improve overall efficiency.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Oversaw recruiting, interviews and new employee hiring.
- Assisted guests at check-in, providing information on various services within the hotel and community.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Verified customer credit to establish payment method for accommodations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Gilbert
Gilbert, AZ05-1980
State of Montana
MontanaSkills
- Budget management
- Client relations
- Staff training
- Operational efficiency
- Marketing strategies
- Revenue generation
- Customer relationship management
- Problem solving
- Profit and loss
- Staffing
- Product costing
- Inventory management
- Loss prevention
- CCTV
- Electrical
- Plumbing
- Misc Construction & Mechanical
Timeline
General Manager
Rundle Suites Hotel
10.2021 - 10.2025
High School Diploma -
Gilbert
State of Montana