Charles Gowdy
Columbus,GA
Summary
Motivated and customer-focused professional dedicated to ensuring customer satisfaction and driving company success. Demonstrated success in managing high volumes of inbound calls and maintaining strong, positive customer relationships. Exceptional skills in utilizing CRM systems, with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Quality Control Associate
Adidas (On Assignment for Spherion Staffing)
06.2025 - Current
- Meticulously examine products to identify and document minor defects, ensuring adherence to quality standards.
- Communicate effectively with team members and supervisors regarding product quality issues and process improvements.
- Utilize computer skills, including word processing and spreadsheet software, for accurate record-keeping and report generation related to quality control.
- Perform physical tasks including lifting, pushing, and working in close proximity to machinery and equipment within the manufacturing environment.
- Apply understanding of manufacturing processes, garment specifications, and embellishment types (screen print, embroidery, etc.) to ensure product quality.
- Work both independently to perform detailed inspections and collaboratively with the production team to achieve quality assurance goals.
Salesperson
Waffle House
10.2024 - 02.2025
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
Broadband Customer Loyalty Retention
AT&T
02.2022 - 10.2024
- Processes orders, prepares correspondence, and fulfills needs of new and existing customers who are at risk of canceling services or orders.
- Addresses complaints with the goal of increasing satisfaction and securing customer saves.
- Provide customer-focused solutions using clear and descriptive methods.
- Meet all given goals and objectives for customer save rate, stick rate, and other related metrics.
- Offers discounts or special deals as needed and within pre-established limits.
- Work closely with multiple departments to resolve customer issues.
- Identify reasons for customer dissatisfaction and/or discontinuance requests in a timely manner and assist AT&T in meeting company-wide initiatives in retaining customers.
IT Technical Support Specialist
Spectrum
03.2020 - 01.2022
- Provide on-phone and online support for users of the extended campus communication network to facilitate the effective operation.
- Deliver troubleshooting solutions to departments and console operators experiencing difficulties with the software, hardware, and network connectivity.
- Implement improved assessment and analytical techniques for further achievement of identified departmental goals.
- Drive enhanced performance figures for the IT team and department to meet stated management expectations and relevant standards.
Salesperson
Waffle House
09.2018 - 03.2021
- Professional and enthusiastic Food Server with over three years of experience serving food in busy restaurants and banquets. Adept at delivering first-class service to all dining patrons, adding to the positive reputation of dining establishments. A high-energy individual, with the ability to multitask and work well under pressure. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Fern Creek High School
Louisville, KY05-2001
Some College (No Degree) -
Northern Kentucky University
Newport, KYSkills
- Call Management
- Report Generation
- Inbound and Outbound Calling
- Paperwork Processing
- Scheduling
- Product Knowledge
- Type 45-50 gwpm
Timeline
Quality Control Associate
Adidas (On Assignment for Spherion Staffing)
06.2025 - Current
Salesperson
Waffle House
10.2024 - 02.2025
Broadband Customer Loyalty Retention
AT&T
02.2022 - 10.2024
IT Technical Support Specialist
Spectrum
03.2020 - 01.2022
Salesperson
Waffle House
09.2018 - 03.2021
Some College (No Degree) -
Northern Kentucky University
High School Diploma -
Fern Creek High School
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