Charles Goza
Barberton,OH
Summary
Highly effective leader and communicator with a talent for rapid assessments of market dynamics, strategic decision-making, and executing resultant action plans. Proven in creating work environments fostering high employee retention and customer satisfaction. Skilled in economic, accounting principles, profit and loss analysis, operating budgets, forecasting and financial reporting. Adept at developing and implementing successful sales strategies.
Overview
32
32
years of professional experience
Work History
Director of Food and Nutrition Services
Shepherds Hill Academy
09.2021 - 09.2023
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Floor Manager
The Grove Depot
05.2018 - 09.2021
- Oversaw supply restocking, area cleaning and product organization.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Funding Director
Victory Home Addiction Recovery
03.2015 - 05.2018
- Managed all marketing and fundraising events, promoting ministry across tri-county area and state of Georgia.
- Built and maintained relationships with churches and businesses.
- Led Phase II Ministry program initiatives and oversaw entry level leadership.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
General Manager
Mckibbon Hospitality
01.2010 - 07.2014
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Director of Sales and Marketing
Marriott Westshore, Columbia Sussex
04.2009 - 12.2009
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Analyzed sales and marketing data for improved strategies.
- Organized events and product presentations related to national conferences and conventions.
- Cultivated and maintained strategic alliances with key partners and vendors.
Director of Sales and Marketing
Marriott International
01.2006 - 04.2009
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Analyzed sales and marketing data for improved strategies.
- Organized events and product presentations related to national conferences and conventions.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
General Manager
Marriott International
08.1991 - 01.2006
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
Associate of Applied Business - Business Administration/Marketing
Georgia State University
Atlanta, GA05.1985
Skills
- Preventive Maintenance
- Nutritional Health
- Customer Relations
- Food Service Team Development
Timeline
Director of Food and Nutrition Services
Shepherds Hill Academy
09.2021 - 09.2023
Floor Manager
The Grove Depot
05.2018 - 09.2021
Funding Director
Victory Home Addiction Recovery
03.2015 - 05.2018
General Manager
Mckibbon Hospitality
01.2010 - 07.2014
Director of Sales and Marketing
Marriott Westshore, Columbia Sussex
04.2009 - 12.2009
Director of Sales and Marketing
Marriott International
01.2006 - 04.2009
General Manager
Marriott International
08.1991 - 01.2006
Associate of Applied Business - Business Administration/Marketing
Georgia State University
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