Production Support Engineer Lvl2
WilliamsRDM
06.2022 - Current
Charles Graham
Engineer
Fort Worth,TX
Timeline
Bachelor Of Science - Industrial Engineering
The University of Texas At Arlington
Work History
Production Support Engineer Lvl2
WilliamsRDM
06.2022 - Current
- Facilitated seamless integration between various systems by developing custom interfaces tailored specifically to each unique use case scenario.
- Collaborated with cross-functional teams to identify areas for improvement in the production process, resulting in cost savings and increased efficiency.
- Optimized system performance with regular maintenance and software updates.
- Mentored junior production support engineers, providing guidance on best practices and helping them develop the skills necessary for long-term career growth within the industry.
- Contributed to higher client satisfaction rates by ensuring consistent product quality through rigorous testing procedures.
- Showcased expertise in various programming languages such as Python and Java, utilizing these skills when necessary to develop solutions that improved overall workflow efficiency within the organization''s infrastructure landscape dramatically.
- Ensured smooth software deployments by thoroughly testing applications before release, reducing post-launch issues significantly.
- Fostered strong relationships with vendors, negotiating favorable contracts for hardware and software resources crucial to maintaining optimal system performance levels.
- Stayed current with emerging technologies in order to ensure that the organization''s infrastructure remained competitive and up-to-date, contributing to ongoing business success.
- Implemented effective incident management strategies that minimized disruption to business operations during system outages or failures.
- Reduced downtime by proactively monitoring systems for potential issues and addressing them before they escalated.
- Effectively communicated complex technical concepts to non-technical stakeholders, enabling better decision-making around critical production support initiatives.
- Improved production efficiency by identifying and troubleshooting issues in a timely manner.
- Assisted project managers with the planning, execution, and evaluation of production support activities, ensuring successful outcomes for all projects.
- Developed comprehensive documentation for system configurations, allowing for easier troubleshooting and faster resolution times.
Overview
3
3
years of professional experience
Education
Bachelor Of Science - Industrial Engineering
The University of Texas At Arlington
Arlington, TXSimilar Profiles
Alexander RalstonAlexander Ralston
Proposal Coordinator - Contract at WilliamsRDMProposal Coordinator - Contract at WilliamsRDM
Dominic Kipkoech KigenDominic Kipkoech Kigen
Teacher at Windle International KenyaTeacher at Windle International Kenya
Tammie OxfordTammie Oxford
Medical Assistant at We Care ClinicMedical Assistant at We Care Clinic
Gavin ArguelloGavin Arguello
Infantryman at U.S. ArmyInfantryman at U.S. Army
Fernando RoblesFernando Robles
Install Manager at Our World EnergyInstall Manager at Our World Energy