Summary
Overview
Work History
Education
Skills
Timeline
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Charles Gramm

Hampshire,IL

Summary

Hardworking employee enthusiastic about learning a new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. I truly enjoy helping people in any way that I am able to and customer satisfaction is always my #1 priority.

Overview

10
10
years of professional experience

Work History

Automotive Service Advisor

James Motors, LLC
04.2023 - 07.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Answered questions and provided information about needed repairs or maintenance.
  • Maintained high customer satisfaction standards to meet or exceed targets and CSI scores.
  • Informed customers of service specials, promotions, completion times, and service expenses to provide exemplary customer service.
  • Distribute repair orders to technicians and effectively communicate what best suits the customer's needs.
  • Keep track of parts inventory.

Service Technician

Don Johnson's Hayward Motors
04.2022 - 04.2023
  • Perform standard routine maintenance such as oil changes, tire rotations, and all other fluid services.
  • Perform steering repairs, suspension repairs, brake repairs, safety recalls, and more.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected shop equipment to diagnose operational issues.

Service and Parts Assistant

James Motors, LLC
11.2021 - 04.2022
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Answer service related questions for customers in a friendly manner.
  • Help establish relationships with customers and other businesses.

Service Manager

Auto Tech Centers, INC
06.2015 - 11.2021
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers and other businesses to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained records of service transactions and customer feedback for future reference.
  • Monitored inventory levels and placed orders to replenish stock.
  • Ensure all safety requirements are met per OSHA & EPA standards.

Grocery Bagger

Block's Butcher Market
10.2013 - 06.2015
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Utilize point-of-sale system.
  • Bag items efficiently for customers.

Education

High School Diploma -

Hampshire High School
Hampshire
05.2016

Skills

  • Excellent Customer Service
  • Great in Sales
  • Proficient Typing Skills (50-60 WPM)
  • Complaint Resolution
  • Maintaining Clean Work Areas
  • Product Training
  • Process Improvement
  • Attention to Detail
  • Productivity Standards
  • Market Trend Analysis
  • Multitasking and Organization
  • Work Order Interpretation

Timeline

Automotive Service Advisor

James Motors, LLC
04.2023 - 07.2023

Service Technician

Don Johnson's Hayward Motors
04.2022 - 04.2023

Service and Parts Assistant

James Motors, LLC
11.2021 - 04.2022

Service Manager

Auto Tech Centers, INC
06.2015 - 11.2021

Grocery Bagger

Block's Butcher Market
10.2013 - 06.2015

High School Diploma -

Hampshire High School

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Charles Gramm