Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Charles Granberg

Waukesha,WI

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management.

Overview

4
4
years of professional experience

Work History

Customer Service Associate/ Office Manager

Sendiks Food Market
08.2024 - Current
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Landscape Technician

Beaver Creek Nursery and Landscaping
06.2024 - 08.2024
  • Implemented sustainable landscaping practices to conserve resources and promote environmentally friendly solutions.
  • Performed regular maintenance tasks, such as mowing, edging, trimming, and pruning to enhance property aesthetics.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Coordinated with other landscaping professionals to improve outdoor areas.
  • Optimized team efficiency by effectively delegating tasks, ensuring proper equipment usage, and monitoring work progress.

Dining Room/Table Service Attendant

Otto's Restaurant & Bar
08.2021 - 05.2024
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Managed cash transactions accurately, maintaining financial security within the workplace.
  • Provided high level of assistance to customers during special events, fundraisers and private parties.

Education

High School Diploma -

Waunakee High School
05-2024

Skills

  • Teamwork and collaboration
  • Reliability and punctuality
  • Customer service
  • Time management
  • Problem-solving abilities
  • Multitasking abilities
  • Flexibility in scheduling
  • High energy level
  • Team collaboration
  • Account management
  • Employee management
  • Retail marketing

Interests

  • Developing software, websites, and apps in various programming languages
  • Real Estate
  • Web Development and Design
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Customer Service Associate/ Office Manager

Sendiks Food Market
08.2024 - Current

Landscape Technician

Beaver Creek Nursery and Landscaping
06.2024 - 08.2024

Dining Room/Table Service Attendant

Otto's Restaurant & Bar
08.2021 - 05.2024

High School Diploma -

Waunakee High School

Similar Profiles

CREATE PROFILE
Charles Granberg