Charles Grant
Los Angeles,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target
01.2022 - Current
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Assisted team where it is needed
CAP 2 Associate
Walmart
02.2020 - 03.2021
- Improved customer satisfaction by consistently maintaining a clean and organized sales floor.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Reduced instances of out-of-stock items by diligently monitoring product availability and promptly replenishing merchandise.
- Ensured timely completion of tasks by effectively prioritizing workload and collaborating with team members.
- Maintained a safe work environment by adhering to company safety policies and promptly reporting any hazards or incidents.
Education
High School Diploma -
Rancho Bernardo High School
San Diego, CA06.2022
Skills
- Complaint Handling
- Exceptional Communication
- Guest Relations
- Attention to detail
- Product knowledge
- Decision-making
- Active listening
- Telephone etiquette
- Adaptability
- Sales expertise
- Positive attitude
- Strong empathy
Timeline
Guest Advocate
Target
01.2022 - Current
CAP 2 Associate
Walmart
02.2020 - 03.2021
High School Diploma -
Rancho Bernardo High School
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