Summary
Overview
Work History
Skills
Timeline
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Charles Gray

Wisconsin Rapids,WI

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Wal-Mart Supercenter. Expert in operations management and coaching, adept at fostering diversity and inclusion. Achieved significant improvements through meticulous attention to detail and effective conflict resolution. Skilled in relationship building, consistently exceeding service standards.

Overview

12
12
years of professional experience

Work History

Team Lead

Wal-Mart Supercenter
09.2019 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.

CSR

Frito-Lay
12.2017 - 05.2018
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Merchandiser

Coca-Cola
02.2014 - 12.2017

Merchandiser

Dr. Pepper Snapple
03.2013 - 02.2014
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Complaint resolution
  • Operations management
  • Diversity and inclusion
  • Regulatory compliance
  • Relationship building

Timeline

Team Lead

Wal-Mart Supercenter
09.2019 - Current

CSR

Frito-Lay
12.2017 - 05.2018

Merchandiser

Coca-Cola
02.2014 - 12.2017

Merchandiser

Dr. Pepper Snapple
03.2013 - 02.2014

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Charles Gray