Summary
Overview
Work History
Education
Skills
Accomplishments
References
Affiliations
Certification
Education
Timeline
Generic
CHARLES GREEN

CHARLES GREEN

Southfield

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Vision Center Manager

Walmart
05.2024 - Current
  • Oversaw daily operations of vision center, ensuring compliance with company policies and procedures.
  • Managed staff scheduling and performance evaluations to enhance team productivity and service quality.
  • Implemented inventory control systems, optimizing stock levels and minimizing waste in vision center supplies.
  • Developed training programs for new associates, enhancing product knowledge and customer service skills.
  • Analyzed sales data to identify trends, driving strategic decisions for product offerings and promotions.

Realtor

Arttera Luxe
03.2022 - Current
  • Conducted market analyses to determine optimal pricing strategies and identify emerging trends in real estate.
  • Negotiated contracts and agreements effectively, resulting in favorable terms for clients while minimizing disputes.
  • Developed tailored marketing strategies to enhance property visibility and attract potential buyers.
  • Guided clients through buying, selling, and leasing processes, ensuring informed decision-making.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Server/Bartender

Smoky's Bar & Bistro
09.2021 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently while ensuring guest satisfaction.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Implemented upselling techniques to enhance overall sales performance.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Optical Sales Manager

Warby Parker
03.2021 - 03.2023
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for our customers.

Retail Optical Manager

SVS Vision
03.2017 - 03.2021
  • Repaired and adjusted frames to meet customer needs.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Created agendas and communication materials for team meetings.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Answered 10-15 calls per hour to answer customer questions.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.

General Store Manager

National Vision
09.2014 - 10.2016
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.

Overnight Supervisor

Walmart
09.2011 - 09.2012
  • Sell financial products such as stocks, bonds, mutual funds, and insurance if licensed to do so.
  • Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis.
  • Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives.
  • Answer clients' questions about the purposes and details of financial plans and strategies.
  • Recommend strategies clients can use to achieve their financial goals and objectives, including specific recommendations in such areas as cash management, insurance coverage, and investment planning.
  • Excellent customer service experience for each patient.
  • Meet and exceed store sales goals Answering phones to assist patients Scheduling appointments/appointment book management.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.

Sales Consultant/Seasonal

Verizon Wireless Authorized Dealer
11.2010 - 02.2011
  • Used multiple methods to boost associates moral.
  • Communicate with associates correctly and effectively.
  • Used problem solving techniques when the store was short staff.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Greet customers and ascertain what each customer wants or needs.

Education

Some College (No Degree) - Business

Lawrence Technological University
Southfield, MI

Some College (No Degree) - Business Management

Baker College
Flint, MI

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Strong organizational skills
  • Excellent teamwork
  • Highly professional
  • Negotiation
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength

Accomplishments

  • Result-oriented Sales Consultant with the drive to exceed sales goals and generate strong revenue for your optical retail locations I am motivated and goal-driven with the successful track in generating repeat business and closing tough sales.
  • Relationship building with great leadership.

References

References available upon request, REFERENCES

Affiliations

  • Toastmasters

Certification

  • Licensed Field Underwriter - 2020-current

Education

true

Timeline

Vision Center Manager

Walmart
05.2024 - Current

Realtor

Arttera Luxe
03.2022 - Current

Server/Bartender

Smoky's Bar & Bistro
09.2021 - Current

Optical Sales Manager

Warby Parker
03.2021 - 03.2023

Retail Optical Manager

SVS Vision
03.2017 - 03.2021

General Store Manager

National Vision
09.2014 - 10.2016

Overnight Supervisor

Walmart
09.2011 - 09.2012

Sales Consultant/Seasonal

Verizon Wireless Authorized Dealer
11.2010 - 02.2011

Some College (No Degree) - Business Management

Baker College

Some College (No Degree) - Business

Lawrence Technological University

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