Charles Greene
3 Kanawha Court Hampton,VA
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
35
35
years of professional experience
Work History
General Manager
Wendy's
Newport News, VA
12.1999 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Store Manager
McDonald's
Williamsburg, VA
11.1991 - 11.1999
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
Naval Electrician
Naval Reserve
Virginia Beach, VA
10.1993 - 08.1996
- Maintained a clean work environment while adhering to safety protocols at all times.
- Worked as a Naval Seabee, which is a construction battalion.
- Operated as a construction electrician, install and repair wiring; overhead and underground primary and secondary distributions system.
- Setup, operated, and service electrical equipment.
Navy Electrician
US Navy
Norfolk, VA
06.1989 - 09.1993
- Conducted shipboard electrical work on the ship.
- Completed 27 weeks of electrical training.
- Conducted shipboard electrical work on the ship during the overhaul from 1991-1993.
- Also did other tasks. Such as pipe fitting, paint team, and worked on team to restore the restrooms on ship.
- Installed and maintained various electrical systems onboard ships, such as lighting, power distribution panels, generators, and propulsion motors.
Education
High School Diploma -
Petersburg High School
Petersburg, VA06-1989
Skills
- Staff Supervision
- Customer Retention
- P&L Management
- Quality Management
- Schedule Management
- Workflow Planning
- Budget Analysis
- Financial Administration
Affiliations
- Involve in my local Church.
Accomplishments
- General Manager of the year
- Opening of 2 new stores
- Several awards for outstanding performance
- Training Store Manager
References
References available upon request.
Timeline
General Manager
Wendy's
12.1999 - Current
Naval Electrician
Naval Reserve
10.1993 - 08.1996
Store Manager
McDonald's
11.1991 - 11.1999
Navy Electrician
US Navy
06.1989 - 09.1993
High School Diploma -
Petersburg High School
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