Charles Gregory
London,KY.
Summary
Dedicated Lead/Emission Tech with strong attention to detail, mechanical knowledge, and customer service skills. Proven track record in preventive maintenance and troubleshooting, minimizing downtime and ensuring operational excellence.
Proficient service operations manager with over 20 years of experience in leading cross-functional teams. Skilled in developing training programs and implementing preventive maintenance schedules, significantly improving efficiency and reducing costs across multiple locations.
Dynamic Lead/Emission Tech recognized for exceptional diagnostic skills and ability to implement effective training initiatives. Known for enhancing operational efficiency through meticulous preventive maintenance and strong multitasking capabilities.
Overview
1
1
Certification
40
40
years of professional experience
Work History
Lead/Emission Tech
USA Compression
Bimble, KY
09.2007 - Current
- Operated and maintained compression equipment to ensure optimal performance and safety standards.
- Diagnosed mechanical issues and implemented repairs to minimize downtime and enhance productivity.
- Conducted routine inspections, identifying maintenance needs to prevent equipment failures.
- Collaborated with team members to streamline workflow processes, increasing operational efficiency.
- Trained junior technicians on equipment handling and safety protocols, fostering skill development.
- Implemented preventive maintenance schedules, reducing emergency repair incidents significantly.
- Led troubleshooting efforts during operational disruptions, restoring functionality swiftly and effectively.
- Developed standard operating procedures for equipment operation, enhancing consistency in performance outcomes.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Area Service Manager
Universal Compression
London
03.2000 - 09.2007
- Managed service operations, ensuring optimal performance and customer satisfaction across multiple locations.
- Led cross-functional teams to enhance service delivery and operational efficiency in field operations.
- Developed strategic plans to optimize resource allocation and reduce operational costs effectively.
- Implemented training programs for staff, improving technical skills and service quality significantly.
- Coordinated maintenance schedules for equipment, minimizing downtime and maximizing operational readiness.
- Conducted regular performance evaluations to help employees set goals and improve in their roles.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Developed strong relationships with customers, earning repeat business and fostering trust.
- Streamlined service processes for increased efficiency and quicker response times.
Service Tech
Universal Compression
London, KY
01.1994 - 03.2000
- Diagnosed and repaired equipment malfunctions to ensure optimal performance.
- Conducted routine maintenance checks on compression systems to enhance reliability.
- Collaborated with engineering teams to implement system upgrades and improvements.
- Trained junior technicians on safety protocols and operational procedures.
- Developed troubleshooting guides that streamlined repair processes, reducing downtime.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Service Tech
Haliburton Resource Management
London, KY
01.1986 - 01.1994
- Led initiatives to improve preventive maintenance schedules, increasing efficiency across operations.
- Mentored staff in advanced diagnostic techniques, fostering skill development within the team.
- Analyzed performance data to identify trends and recommend strategic enhancements for service delivery.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Education
High School Diploma -
Clay County
Manchester, KY.Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Installation and repair
- Maintenance and repairs
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
- Repair services
- Workload management
- Equipment Repair
- Deadline oriented
- Electrical repair
- Tech-Savvy
- Mechanical aptitude
- Hardware installation
- Operations monitoring
- Component replacement
Accomplishments
Cat 1 & 2 training, Ariel Training, Waukesha Training, Murphy Panel Training, Emit Panel Training, PRV repairs & rebuild(was certified at Haliburton), Computer Knowledge and other things.
Certification
Caterpillar, Ariel, Waukesha.
Timeline
Lead/Emission Tech
USA Compression
09.2007 - Current
Area Service Manager
Universal Compression
03.2000 - 09.2007
Service Tech
Universal Compression
01.1994 - 03.2000
Service Tech
Haliburton Resource Management
01.1986 - 01.1994
High School Diploma -
Clay County