Charles Griffin

Worked as the direct supervisor for the Operations/Housing department at Recovery Unplugged, a drug and alcohol Detox/Residential facility.

Managed all BHT (Behavioral Health Technician) staff and ensured their job duties were carried out effectively on each shift.

Prioritized patient safety and helped implement various protocols to ensure the safety of both the patients and staff.

Main point of contact on property for patient behavioral issues / patients attempting to leave against medical advice (AMA). De-escalated aggressive patients on a weekly basis.

Filled in for BHTs daily. Conducted 15 minute checks on all patients, communicated with nursing and clinical staff regarding patient needs, coordinated patient pickups for admission along with patient discharges, completed patient intakes with Kipu software, conducted patient body searches / UDS.

Coordinated patient pickups and discharges and oversaw all incoming admissions for the facility.

Constant communication with the admissions department, nursing department, and clinical department.

Conducted interviews for prospective BHT candidates and scheduled interviews based on candidates resumes/experience.

Conducted BHT staff's disciplinary reports as needed and communicated thorough performance improvement plans with periodic follow up.

Conducted BHT staff termination as needed.

• Drove customers to/from their destinations. Delivered food/products for Uber Eats
• 1099 Employment with Uber. Worked with the company during both employment gaps along with supplemental income (presently doing so).
• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Performed electronics repair on various devices ranging from personal computers to both tablets and phones.

Performed screen replacement, motherboard replacement, all modular component replacement.

Provided customer service and walked each and every customer through the process of their repair along with an itemized list of both service / parts on their invoice.

Performed soldering / several instances of micro-soldering as needed.

Performed data recovery / data backups

Performed online account setups / networking assistance, wireless configuration.

• Installed and repaired Invisible fence containment systems as well as provided adequate training for customer and their pets.
  ● Performed full fence installation on various sized properties ranging from 1/2 acre to 20 acres.
  ● Worked in all weather conditions in the northeast. rain, heat, blizzards, sleet, etc. Worked 8-14 hour days completely outside.
  ● Performed fence repairs. Tracked wire breaks with AM radio frequencies / wire toners.
  ● Ensured fence was fully functional and installed to the customer's satisfaction.
• Serviced anywhere from Northern Connecticut to New Jersey.
  ● Maintained cleanliness of company vehicle. Kept full inventory of electronic components / wire / tools stocked in van.
• Performed constant communication with service control via company tablet / phone.