Charles Grover

Worked in the Lowe's division to train customers on product knowledge and use of company equipment. This was done at five stores in two states which allowed Hillman to reduce downtime and improve service quality. Five store managers and other Lowe's team members were taught the Hillman product line which allowed for increased sales and quick movement of product.

Participated in security events for most Clemson athletic events. This required a security license with education and a background check. Multiple events were held in which the patrons were allowed to enter safely and in a timely manner. This allowed their game day experience to be enhanced and also allowed for a safe and clean environment. Problem solving, a strong customer service presence and a strong understanding of policies and procedure allowed for concerns to be handled quickly and efficiently. Worked closely with local, state and federal law enforcement.

Responsible for day to day operations at all sites. Reviewed applications for permits and retrieved permit information from computer/verified legal data. Estimated projects for single family homes and commercial properties. Met with local zoning and planning to verify compliance. Purchased materials required and inspected properties to ensure adherence with local and state laws. Maintained strict records ie. photographs, invoices and documented complaints. Quickly addressed and investigated complaints while operating a company vehicle. Code violations were documented and reviewed with team.

Led monthly sales in pro desk at Lowe's by estimating and purchasing orders for customers. Monthly average orders were $150,000. Used extensive knowledge of materials needed to ensure that customer's orders would not violate local and state codes. Strong customer service skills were needed to ensure positive relationships with customers.

Used strong customer support skills to ensure that customers had necessary materials for purchases. Set up a new purchasing system and developed an interface with quotes, sales and purchasing files. Estimated a $1.1 million dollar job.

Led projects that required extensive knowledge of all planning levels. This required meetings with local zoning and planning commissions. Built multiple properties in state parks, colleges, theatres, museums, single family homes, multi family homes, historical sites, commercial properties and government buildings. Knowledge of building and zoning codes were required for these projects. Code enforcement necessary to ensure compliance with local and federal laws.

Assisted in the purchase of $85 million in building products annually. Negotiated contracts for 25 subcontractors which required comprehension of coding and zoning laws. Reviewed permit applications and estimated over 185 single family homes to be built bi-annually. Worked closely with code enforcement to make sure that the proper paperwork was in place.