Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Charles Guzman

St. Cloud,FL

Summary

Customer-focused Instacart Shopper with several years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer need on time and in perfect condition.

Overview

18
18
years of professional experience

Work History

Instacart Shopper

Instacart
San Francisco, CA
08.2016 - Current
  • Worked in-store to shop and fulfill customer’s online orders using a mobile device equipped with the Instacart Shopper App
  • Provided excellent customer service by focusing on product quality and freshness, and substituting potential out-of-stock items
  • Effectively communicated any necessary changes to an order
  • Processed order transactions using the in-store POS system
  • Served as an online ambassador for the store answering questions about order delivery, the Instacart platform, and the benefits of using the service
  • Assisted in other areas of the store by stocking shelves, filling the frozen food bins.
  • Helped maintain the overall cleanliness and presentation of the store.

Medicare Sales Agent

Triple S Puerto Rico
Guaynabo , PR
06.2011 - 04.2016
  • Sales presentations to potential qualified Medicare participants by phone.
  • Initiative sales opportunities with seniors individually to sell individual health plan policies.
  • Qualities sale if possible, otherwise, refers to marketing department for follow up.
  • Conducted extensive market research to identify potential customers.

Medicare Customer Service Representative

American Health Medicare
Guaynabo, PR
02.2006 - 05.2011
  • Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
  • Monitored changes in regulations affecting Medicare services provided.
  • Collaborated with various departments within the organization to resolve customer issues quickly and efficiently.
  • Resolved customer complaints and concerns in a timely manner.

Education

Some College (No Degree) - Marketing

Inter American University of Puerto Rico Bayamon
Bayamon, PR

Skills

  • Strong Work Ethic
  • Order Accuracy
  • Quick Learner
  • Relationship Building
  • Verifying Order Accuracy
  • Documentation And Reporting
  • Delivery Management
  • Planning and Organization
  • Decision-Making
  • Strong interpersonal skills
  • Customer Relations

Languages

English
Professional
Spanish
Professional

Timeline

Instacart Shopper

Instacart
08.2016 - Current

Medicare Sales Agent

Triple S Puerto Rico
06.2011 - 04.2016

Medicare Customer Service Representative

American Health Medicare
02.2006 - 05.2011

Some College (No Degree) - Marketing

Inter American University of Puerto Rico Bayamon

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Charles Guzman