Charles Hall
Youngstown,OH
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking and reliable with strong ability in determination. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Supervisor/ITA
ATCO Industries
Lordstown,Warren, OH
11.2021 - 08.2023
- Monitored operations and reviewed records and metrics to understand company performance.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Identified needs of customers promptly and efficiently.
- Complied with company policies, objectives and communication goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Implemented cost-cutting measures without compromising quality of services offered.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Established and enforced clear goals to keep employees working collaboratively.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Organized client meetings to provide project updates.
- Collaborated with other departments to coordinate workflow processes between teams.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Delivered products to customer locations on time.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Maintained positive working relationship with fellow staff and management.
- Provided ongoing training to address staff needs.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Mechanic
J And W Limousine Detail And Taxi
Youngstown, OH
06.2013 - 10.2021
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Repaired, replaced and adjusted brakes.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Diagnosed and repaired vehicles during road call situations.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Ensured safety protocols were followed while working on vehicles.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Completed standard inspections to assess wear and damage to vehicles.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Conducted test drives before and after repair services.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Assisted fellow mechanics when necessary during complex repairs.
- Maintained accurate records of work performed in accordance with company standards.
- Removed old oil, replace filters and added correct amount of new [Type] oil.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
Some College (No Degree) - Building Construction Technology
NCST
Pulaski, PASkills
- Inventory Control
- Schedule Development
- Staff Management
- Strategic Planning
- Process Improvement
- Policy Enforcement
- Staff Discipline
- Inventory Oversight
- Industrial Hygiene
- Waste Reduction
- Training and Mentoring
- Goal-Oriented
References
References available upon request.
Timeline
Supervisor/ITA
ATCO Industries
11.2021 - 08.2023
Mechanic
J And W Limousine Detail And Taxi
06.2013 - 10.2021
Some College (No Degree) - Building Construction Technology
NCST
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