Charles Hall
Cleveland,OH
Summary
Dynamic and dedicated professional with experience at Cleveland Clinic, excelling in patient transport and customer service. Proven ability to enhance patient flow through effective teamwork and communication. Skilled in problem resolution and maintaining meticulous records, ensuring high standards of care and safety. Committed to fostering positive relationships and delivering exceptional service.
Professional healthcare support specialist with strong focus on patient care and safety. Skilled in efficiently transporting patients, ensuring comfort, and maintaining confidentiality. Known for effective teamwork, adaptability, and achieving positive outcomes in fast-paced environments. Reliable, compassionate, and well-versed in handling medical equipment and adhering to protocols.
Overview
4
4
years of professional experience
Work History
Patient Transporter
Cleveland Clinic
05.2025 - Current
- Transported patients safely to various departments, ensuring timely arrivals for scheduled procedures.
- Assisted nursing staff in safely transferring patients, maintaining comfort and dignity throughout the process.
- Maintained accurate records of patient transport requests and completed service logs efficiently.
- Collaborated with multidisciplinary teams to streamline patient flow and enhance overall service delivery.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Maintained confidentiality of patient data and condition to safeguard health information.
Sales Associate
Discount Drug Mart Pharmacy
10.2021 - 05.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Educated customers on product benefits, leading to informed purchasing decisions and repeat business.
- Trained new associates on customer service standards and operational procedures for seamless integration.
- Resolved customer complaints promptly, ensuring positive resolution and retention of clientele.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained store inventory through regular stock checks and replenishment of shelves.
- Collaborated with team members to achieve monthly sales targets and improve customer satisfaction.
Education
Bachelor of Arts - Studio Arts
Cleveland State University
Cleveland, Ohio, OH05-2027
Skills
- Customer service
- Problem resolution
- Staff coordination
- Decision-making
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Team collaboration
- Excellent communication
- Adaptability and flexibility
Timeline
Patient Transporter
Cleveland Clinic
05.2025 - Current
Sales Associate
Discount Drug Mart Pharmacy
10.2021 - 05.2025
Bachelor of Arts - Studio Arts
Cleveland State University