Charles Hanner
Killeen,TX
Summary
HVAC professional with extensive experience in installation and team supervision. Proven ability to resolve issues effectively while fostering positive customer relationships. Contributed to efficient operations and consistently achieved high customer satisfaction ratings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead HVAC Installer
R & B Climate Control
Fort Mill, South Carolina
01.2024 - 10.2025
- Installed HVAC systems according to safety standards and manufacturer guidelines.
- Collaborated with team members to troubleshoot system issues efficiently.
- Communicated with customers to explain HVAC system features and operation.
- Utilized hand tools such as wrenches, screwdrivers, drills, saws, as well as power tools like pipe cutters and benders when performing tasks related to HVAC installations.
Supervisor
R & B Climate Control
Fort Mill, South Carolina
06.2016 - 03.2021
- Supervised daily operations to ensure team efficiency and productivity.
- Trained new employees on safety protocols and operational procedures.
- Conducted regular team meetings to communicate updates and address concerns.
- Monitored inventory levels and coordinated restocking efforts as needed.
- Resolved employee conflicts and facilitated a positive work environment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Lead HVAC
Parks HVAC
Indian Trail, North Carolina
08.2013 - 06.2016
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Diploma - General Studies
Northwestern High School
Rock Hill, SC05-1997
Skills
- HVAC system installation
- A/C troubleshooting
- System diagnostics
- Safety compliance
- Material handling
- Customer relationship management
- Employee training
- Time management
Certification
EPA Universal Certification
References
References available upon request.
Timeline
Lead HVAC Installer
R & B Climate Control
01.2024 - 10.2025
Supervisor
R & B Climate Control
06.2016 - 03.2021
Lead HVAC
Parks HVAC
08.2013 - 06.2016
Diploma - General Studies
Northwestern High School