Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Charles Harrelson

Greensboro,North Carolina

Summary

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Amazon
High Point, North Carolina
05.2021 - Current
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.

Shift Lead

Cracker Barrel Old Country Store Inc
Mebane, North Carolina
06.2017 - 05.2021
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Performed administrative tasks including filing documents, data entry.

Education

High School Diploma -

Eastern Alamance High School
Mebane, NC
08-2016

Skills

  • Performance Improvement
  • Operations Monitoring
  • Conflict Resolution
  • Work Delegation
  • Employee Training
  • Creative Problem-Solving
  • Vehicle Maintenance
  • Goods Transport
  • Load Balancing
  • DOT Compliance
  • GPS Navigation
  • Equipment Operation

Affiliations

As a shift lead at Cracker Barrel, I successfully managed a busy work environment, ensuring excellent customer service and smooth operations. I led my team by coordinating tasks, solving problems, and keeping the workplace clean and efficient. I also trained new employees, helping them become confident and capable team members. My strong organizational skills allowed me to handle busy times effectively, keeping everything running smoothly and customers happy.

Outside of work, I managed my personal responsibilities well. I volunteered in my community, helping at local food banks and events. Additionally, balancing these responsibilities demonstrated my strong work ethic, time management skills, and dedication to doing my best both at work and in my personal life.

Timeline

Delivery Driver

Amazon
05.2021 - Current

Shift Lead

Cracker Barrel Old Country Store Inc
06.2017 - 05.2021

High School Diploma -

Eastern Alamance High School
Charles Harrelson