Summary
Overview
Work History
Education
Skills
Timeline
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Charles Harris

Fredericksburg,VA

Summary

Experienced retail professional with a high-energy approach to store management. Skilled in setting and enforcing consistent standards to ensure staff satisfaction and meet performance targets. Known for building dynamic relationships, possesses an organized nature, and sound judgment focused on maximizing team efficiency.

Overview

13
13
years of professional experience

Work History

Store Manager

Five Below
06.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

STORE MANAGER

Ross Dress for Less
02.2020 - 06.2024
  • Managed customer service initiatives, resolving issues and maintaining high levels of customer satisfaction
  • Oversaw store merchandising and visual displays, enhancing customer experience and maximizing sales
  • Led team of 15+ employees to achieve sales goals, driving revenue growth and profitability
  • Managed inventory levels resulting in 15% reduction in stock outages
  • Trained and developed staff in customer service leading to increase in customer satisfaction.

ASSISTANT MANAGER

Goodwill Greater Washington
02.2018 - 02.2020
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

ASSISTANT MANAGER

Ross Dress for Less
06.2011 - 02.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.

Education

High School Diploma -

Henrico High School
Richmond, VA
01.2006

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Store operations
  • Team Leadership
  • Employee Training
  • Team motivation
  • Leadership Development

Timeline

Store Manager

Five Below
06.2024 - Current

STORE MANAGER

Ross Dress for Less
02.2020 - 06.2024

ASSISTANT MANAGER

Goodwill Greater Washington
02.2018 - 02.2020

ASSISTANT MANAGER

Ross Dress for Less
06.2011 - 02.2018

High School Diploma -

Henrico High School

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Charles Harris