
Detail-oriented professional transitioning into IT Support with strong troubleshooting, problem-solving, customer service, and technology skills. Experienced working independently, managing time-sensitive issues, maintaining electronic systems, and resolving operational challenges. Currently pursuing IT certifications and hands-on technical training.
• Utilized company-wide universal software (Samsara) to communicate with dispatch and respond to customers in a more timely manner
• Used electronic logging devices to utilize software and digital systems to improve workflow and productivity
• Utilized GPS software to create effective route planning thus becoming more productive
• Followed procedures and and proper documentation to stay in compliance with DOT