Summary
Overview
Work History
Education
Skills
Timeline
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Charles Harrison

Boston,MA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through position and volume management. Well-versed in sales, personnel management, task prioritization, and team morale focus. Proven history of achieving company metric goals by cultivating a work-space designed to build, develop, and recognize talent.

Overview

4
4
years of professional experience

Work History

Assistant Manager, Customer Operations

Old Navy
09.2021 - 08.2022
  • Sustained loyal and highly satisfied customer base through proactive management of team customer service strategies and increased all categories of customer experience through LY.
  • Met and exceeded staffing needs through ever-changing sales environments while providing coaching and talent development to internal teams.
  • Optimized schedule generation through proactive monitoring and led district optimization success by assisting stores to maximize potential.
  • Analyzed forecasting and adjusted store needs daily and weekly to prioritize peak sales hours through company tools and historic localized trends.
  • Created culture of team-driven success with loyalty metrics that aided in the store's top position in district through current LY.

Assistant Manager, Merchandising

Old Navy
06.2021 - 10.2021
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Merchandised and re-organized current product to sell-through liable and prioritize high-profit items.
  • Displayed visuals to highlight key-items and drive customer attention to top programs while diversifying outfit options to promote average transactions

Senior Lead, Women's

Old Navy
05.2021 - 06.2021
  • Completed OMNI services to assist customers and maintain all channels of sellable service from company
  • Personally captured loyalty through NRC and MTL and assisted in training cashiers to meet daily store/district goals.
  • Assisted in setting of merchandise through company guidance and customer knowledge to match current trends and maximize sales efficiency.
  • Greeted customers and helped with product questions, selections and purchases.

Brand Associate and Shipment

Banana Republic
05.2019 - 08.2019
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Executed signage and markdown processes to meet productivity and pricing standards.
  • Loaded and unloaded trucks.

Airborne Infantryman in United States Army
09.2016 - 03.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Bachelor of Arts - Film Composition/Music Business

Berklee College of Music
Boston

High School Diploma -

Archbishop John Carroll High School
Radnor, Pennsylvania
06.2016

Skills

  • Hiring and Onboarding
  • Sales Tracking
  • Problem Anticipation and Resolution
  • Workflow Schedules
  • Strategic Decision-Making
  • Store Merchandising
  • Customer Relationship Management
  • Budget allocation
  • Display and Visual Creation

Timeline

Assistant Manager, Customer Operations

Old Navy
09.2021 - 08.2022

Assistant Manager, Merchandising

Old Navy
06.2021 - 10.2021

Senior Lead, Women's

Old Navy
05.2021 - 06.2021

Brand Associate and Shipment

Banana Republic
05.2019 - 08.2019

Airborne Infantryman in United States Army
09.2016 - 03.2019

Bachelor of Arts - Film Composition/Music Business

Berklee College of Music

High School Diploma -

Archbishop John Carroll High School

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Charles Harrison