Charles Hartwell Jr
Houston,TX
Summary
Dynamic and customer-focused professional with extensive experience in hospitality and retail, including a successful tenure at McDonald’s. Proven ability to enhance guest experiences through exceptional service and effective team collaboration. Skilled in multitasking and time management, ensuring efficient operations while maintaining high standards of cleanliness and organization.
Overview
3
3
years of professional experience
Work History
Military Intelligence Analyst
US Navy
Pensacola, FL
10.2024 - 02.2026
- Analyzed intelligence data to identify trends and threats impacting national security.
- Collaborated with cross-functional teams to develop actionable intelligence reports for strategic decision-making.
- Utilized advanced analytical tools to assess complex information and provide insights on enemy capabilities.
- Ensured accuracy of intelligence assessments through meticulous validation of sources and data integrity.
Host/Server
Falls Local
Wendell, NC
06.2024 - 09.2024
- Welcomed and seated guests, ensuring a positive first impression.
- Managed waitlist and reservation systems to optimize guest flow.
- Assisted in menu presentations, enhancing customer dining experience.
- Coordinated with kitchen staff to ensure timely service delivery.
Hardware Associate
Lowe’s
Erwin, NC
02.2024 - 05.2024
- Assisted customers in locating products and provided knowledgeable recommendations.
- Operated power tools and equipment safely to complete hardware assembly tasks.
- Stocked shelves efficiently, ensuring accurate product placement and organization.
- Collaborated with team members to maintain clean and safe work environment.
Front End Cashier
Wendy’s Restaurant
Dunn, NC
10.2023 - 01.2024
- Handled cash and credit payments accurately while ensuring security protocols were followed.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Drive-Thru Cashier
McDonald’s
Dunn, NC
12.2022 - 10.2023
- Processed customer orders efficiently at drive-thru window, ensuring accuracy and speed.
- Handled cash transactions and managed electronic payment systems with attention to detail.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to adhere to health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service delivery.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Monitored inventory levels of supplies, reporting shortages to management for timely replenishment.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Education
High School Diploma -
Triton Highschool
Dunn, NC06.2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Military Intelligence Analyst
US Navy
10.2024 - 02.2026
Host/Server
Falls Local
06.2024 - 09.2024
Hardware Associate
Lowe’s
02.2024 - 05.2024
Front End Cashier
Wendy’s Restaurant
10.2023 - 01.2024
Drive-Thru Cashier
McDonald’s
12.2022 - 10.2023
High School Diploma -
Triton Highschool