CHARLES R. HAYNES

• Directing project execution, process optimization, and business strategy according to business requirements
• Employed solution development methods to choose and tailor implement Smartsheet
• Created budget dashboards and custom project management systems to enhance operational efficiency, handle million-dollar budgets and decision-making across department silos
• Articulate and lead cross-functional initiatives by creating and managing agendas, action items, and project execution
• Recruit top talent to build high-performing teams
• Partnered with executives to drive growth, streamline processes, optimize resources, and enhance collaboration, ensuring long-term scalability and operational excellence
• Utilized quick learning skills to stay abreast of industry trends and steer business strategies accordingly

In a customer-facing role, I directed & managed high-profile projects and customer relationships using an entrepreneurial mindset. I guided the team to exceed our objectives using lean management principles and continuous improvement methodologies to design, engineer, and craft luxury windows and doors to exceed customer requirements. Providing the purpose behind the plan I assumed full accountability for results.

This included:

• Designing over 20 standard operating procedures that guide the daily functions for Zepsa Windows & Doors
• Effectively employing program development strategies through educational leadership to enhance team performance and meet project goals
• Developed strategies to assist in the marrying of the new division within the company
• Using consulting methodologies, I developed brand feel, website development and launch, including functionality, web content management, copy, and social media exposure
• Spearheaded the design and feel of the Division which includes working in tandem with the Owners, President and Marketing Director for brand feel, website development and launch, including functionality, copy, and social media exposure
• Directed the development of documentation such as the ZWD Warranty, Maintenance Manual, and Installation Manual

On our production side this included:

• Creating Flow Charts for process mapping
• Specified and purchased equipment necessary to produce high-end windows and doors
• Designing custom equipment and layout of the floorplan, accomplished using AutoCAD
• Process mapping for maximum flow with the ability to scale to the needs of the division with projected growth in mind
• Provided firsthand training to build our Products and use the equipment efficiently and effectively

For our clients and partners this included:

• Directing and demonstrating consistent ability to lead high-profile projects, from conception to completion
• Including bid specifying, estimating, engineering, production, coordination, and installation; all within assigned timelines and budgets
• Streamlining Operations- from project directing and management, client relations, to hiring top-performers and administering project budgets
• Exceptional communication, time management, and people skills
• Implemented conflict resolution strategies to ensure seamless communication between cross-functional teams, leading to successful project completion
• Implemented priority management techniques to enhance operational efficiency and meet project deadlines

At Zepsa, I worked every day to inspire a collaborative, positive work environment with my team to establish and cultivate relationships with clients and partners based on trust and rapport to drive market impact and expansion

• Provided excellent management support through purchasing consumables and supplies, sealing completed patches with liquid AC, and collaborating with SCWA inspectors to achieve strategic objectives f

• Spearheaded the management of overall project operations, scheduled tasks, administered workforce of up to 80 individuals, promoted cross-functional coordination, and delivered milestones within assigned timelines and budgets
• Achieved highest customer satisfaction by addressing diverse needs, resolving issues and providing exceptional service.
• Traveled across various states, such as NV, SC, NC, and upstate NY to manage complex million-dollar custom projects, including handoff meetings to install, additions in scope, site measuring, and managing installs

• Supervised project activities, scheduled requirements, allocated resources, and established cross-departmental coordination to ensure timely delivery and installation of products assuming full accountability for results
• Played an instrumental role in coordinating schedules for six key departments, ensuring compliance with ASTM standards, as well as examining glass vendors across Canada and Mexico to attain predefined targets and goals
• Collaborated with Lean Management Director to lead and manage Lean Kaizen projects across six key departments to integrate creative organizational change
• Enhanced operational efficiency by implementing LEAN practices, assessed required resources, scheduled timelines, coordinated with contractors, and modified plans in accordance with client and architect needs
• Collaborated with the director of continuous improvement to reduce costs and improved productivity by 10% by implementing LEAN principles
• Assisted production manager and developed ROIs
• Boosted employee engagement and morale through directing team members, hiring staff, supervising regular meetings, and assigning tasks to streamline the workflow