Summary
Overview
Work History
Education
Skills
Timeline
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Charles Heath

Cincinnati,OH

Summary

Proven expert in transportation planning and supply chain coordination, I enhanced shipment efficiency and compliance at DSV Air & Sea. Leveraging strong documentation management and interpersonal skills, I successfully managed high-volume, complex logistics, significantly improving client satisfaction and operational accuracy without exceeding budget constraints.

Overview

24
24
years of professional experience

Work History

Freight Forwarder

DSV Air & Sea
03.2009 - 05.2024
  • Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
  • Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
  • Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
  • Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
  • Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
  • Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
  • Maintained detailed records of all shipments and transactions, providing an accurate basis for reporting and analysis purposes.
  • Assisted clients in navigating customs clearance procedures, offering guidance on required documentation and regulatory requirements as needed.
  • Implemented strategies to minimize transit time while considering cost-effectiveness for both customers'' budgetary constraints and company revenue goals.

Hotel Front Desk Clerk

Hyatt Regency
03.2007 - 03.2009
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Airline Call Center Sales Agent

American Airlines
10.2000 - 03.2007
  • Managed a high volume of inbound calls, prioritizing tasks for optimum efficiency and customer satisfaction.
  • Conducted thorough needs assessments for each client interaction, identifying opportunities for upsells or cross-sells as appropriate.
  • Utilized company-provided scripts to effectively engage customers while maintaining compliance with industry regulations.
  • Increased customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Maximized sales opportunities by actively listening to customer needs and recommending appropriate products and services.
  • Navigated complex computer systems to document interactions, update account information, and process transactions accurately.

Education

High School Diploma -

Warren Hills Regional High School
Washington, NJ
06.1990

Skills

  • Transportation Planning
  • Freight consolidation
  • Documentation Management
  • Cross-border Coordination
  • Import and export compliance
  • Customs regulations knowledge
  • Cost Analysis
  • Carrier Selection
  • Dangerous Goods Handling
  • Supply Chain Coordination
  • International Shipping Expertise
  • Shipment Tracking

Timeline

Freight Forwarder

DSV Air & Sea
03.2009 - 05.2024

Hotel Front Desk Clerk

Hyatt Regency
03.2007 - 03.2009

Airline Call Center Sales Agent

American Airlines
10.2000 - 03.2007

High School Diploma -

Warren Hills Regional High School

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Charles Heath