Charles Heath

• Contacted customers to assess satisfaction and current needs.
• Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
• Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
• Retained high-value clients by providing exceptional support and personalized service.
• Collaborated with other departments to address customer needs and service requests.
• Expanded customer base by conducting market research and identifying potential leads.
• Supported customer satisfaction through regular follow-up and communication.

• Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
• Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
• Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
• Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
• Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
• Maintained detailed records of all shipments and transactions, providing an accurate basis for reporting and analysis purposes.
• Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
• Implemented strategies to minimize transit time while considering cost-effectiveness for both customers'' budgetary constraints and company revenue goals.

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Maintained a clean and organized front desk area, creating a welcoming environment for guests.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
• Updated guest records with pertinent information to provide personalized service during their stay.

Demonstrated flexibility during periods of high call volume or staffing shortages, consistently meeting demand without compromising service levels.

• Managed a high volume of inbound calls, prioritizing tasks for optimum efficiency and customer satisfaction.
• Utilized company-provided scripts to effectively engage customers while maintaining compliance with industry regulations.
• Contributed positively to the overall work environment by maintaining a positive attitude even under pressure or during challenging situations.
• Increased customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
• Acquired extensive product knowledge to confidently address customer questions and concerns regarding features and benefits.
• Maintained high call quality standards with clear communication, active listening, and professional demeanor.
• Navigated complex computer systems to document interactions, update account information, and process transactions accurately.