Charles Hebert
Customer Service Representative
Highland Park,IL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Wipro Technologies
Fort Wayne, IN
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
Process Analyst
Bank Of America
Chicago, IL
10.2019 - 01.2020
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Education
Bachelor of Science - Economics
Lawrence University
Appleton, WI 09.1990 - 06.1994
CELTA Certificate - Teaching English As A Second Language (ESL)
Akcent International School
Prague, Czech Republic 03.2007 - 04.2007
High School Diploma -
Lake Forest High School
Lake Forest, IL 08.1986 - 06.1990
Skills
Strategic sales knowledge
undefinedTimeline
Customer Service Representative
Wipro Technologies
09.2021 - Current
Process Analyst
Bank Of America
10.2019 - 01.2020
CELTA Certificate - Teaching English As A Second Language (ESL)
Akcent International School
03.2007 - 04.2007
Bachelor of Science - Economics
Lawrence University
09.1990 - 06.1994
High School Diploma -
Lake Forest High School
08.1986 - 06.1990
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