Charles Hemstock
Wallingford,CT
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Overview
12
12
years of professional experience
Work History
Branch Manager
Master Halco
Rocky Hill, CT
01.2017 - Current
- Resolved escalated customer complaints in a timely manner.
- Identified opportunities for process improvement initiatives within the branch.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Assisted other branches when needed during peak periods or special projects.
- Developed strategies to increase customer satisfaction and loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
General Manager
Frankson Fence
North Haven, CT
09.2015 - 11.2016
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales and Project Coordinator
Total Fence
New Haven, CT
05.2012 - 09.2015
- Developed and maintained client relationships by responding to inquiries, providing assistance and ensuring customer satisfaction.
- Negotiated terms and conditions with vendors and suppliers to secure best prices without compromising quality.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
High School Diploma -
Guilford High School
Guilford, CT06-1986
Skills
- Account development
- Customer Relationship Building
- Expense Reporting
- Product and service knowledge
- Inside and outside sales
- Interpersonal communication skills
- Process Improvement
References
References available upon request.
Timeline
Branch Manager
Master Halco
01.2017 - Current
General Manager
Frankson Fence
09.2015 - 11.2016
Sales and Project Coordinator
Total Fence
05.2012 - 09.2015
High School Diploma -
Guilford High School
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