CHARLES HENDERSON
Memphis,TN
Summary
27 year Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
TELECOMMUNICATION CREW LEADER
MEMPHIS LIGHT GAS & WATER
MEMPHIS, TN
01.2015 - Current
- Installed, terminated, spliced and tested fiber optic cables.
- Troubleshot and repaired fiber optic systems.
- Performed maintenance on fiber optic networks.
- Inspected and tested fiber optics equipment to ensure optimal performance.
- Maintained documentation of all network changes and repairs.
- Built out new fiber runs for customer connections.
- Programmed optical power meters to perform loss measurements.
- Conducted fusion splicing of single-mode and multi-mode fibers.
- Calibrated test equipment to verify accuracy of readings.
- Identified issues with existing cable plants using OTDRs.
- Documented installation records in a timely manner.
- Provided technical support to customers regarding their fiber optic needs.ensured that safety standards were met during installation processes.
- Worked with other technicians as part of a team on large projects.
- Resolved complex problems associated with diverse telecom systems.
- Organized and coordinated resources required for successful completion of jobs.
- Tracked inventory levels of tools, parts, supplies., used in job sites.
- Monitored progress reports and documented results from each job site visit.
- Provided training to personnel on proper use of tools and techniques related to fiber optics.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Spliced cables with hand tools, epoxy or mechanical equipment.
- Installed outside plant fiber optics in manhole and telco boxes.
- Handled fibers for device routing, ribbon breakouts, component assemblies and custom splicing projects.
- Created sensors and conducted thorough inspections to locate fiber optic system defects.
- Pulled lines to proper tension for safety and durability of installation work.
- Installed, set up and repaired devices and system components.
- Laid out cabling plans and ran through buildings to desired locations.
- Set up modems and other hardware with necessary cables.
- Completed line work at heights using bucket trucks and underground using access points.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Trained new hires on job duties, safety protocols, and company policies.
- Ensured compliance with all health and safety regulations.
- Inspected equipment for proper operation before use by crew members.
- Performed general maintenance on tools and equipment used by the crew.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Reviewed blueprints and plans prior to beginning a job to ensure accuracy of measurements and specifications.
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
- Analyzed data from completed jobs to identify areas for improvement in efficiency or quality.
- Investigated any accidents or incidents that occurred on the job site; implemented corrective actions where appropriate.
- Conducted regular reviews of work orders to confirm completeness of project requirements.
- Established and maintained professional working relationships with employees.
- Monitored task completion to meet company standards for performance.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Cleaned or prepared construction sites to eliminate hazards.
- Gained independent working skills and guided and mentored less experienced team members.
- Read plans, instructions or specifications to determine work activities.
- Operated equipment with strong focus on safety and ground communication.
- Demonstrated best safety practices working at heights and lifting various objects.
- Inspected sites before and after construction projects.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Controlled traffic passing near, in or around work zones.
Telecommunications Technician
MEMPHIS LIGHT GAS & WATER
Memphis, TN
02.2011 - 01.2015
- Installed, tested and maintained fiber optic cables in both aerial and underground environments.
- Terminated and spliced single-mode and multi-mode fibers using fusion splicing techniques.
- Maintained records of splice closures, termination boxes, patch panels.
- Performed troubleshooting and repair of fiber optic networks including OTDR testing.
- Conducted optical loss measurements on each splice or connector to ensure performance requirements were met.
- Inspected all materials prior to installation for any damage or defects.
- Tested new equipment to verify compatibility with existing systems.
- Identified potential safety hazards associated with fiber optic installations.
- Developed strategies for improving overall efficiency of fiber optics operations.
- Coordinated with other departments when necessary to ensure successful completion of projects.
- Ensured that all work complies with local building codes as well as industry standards.
- Conducted tests on fiber optic cables and corrected faults.
- Used tools, equipment and instruments safely to avoid mishaps.
- Performed splicing, bonding, grounding and terminations of cables.
- Operated at heights of up to 15 feet and regularly bent, reached or crouched to complete work.
- Completed line work at heights using bucket trucks and underground using access points.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Worked with truck-mounted reels to complete large installation projects.
Education
ASSOCIATE - COMPUTERIZED ACCOUNTING
SOUTHEAST COLLEGE
Memphis, TN09.1991
High School Diploma -
Horn Lake High School
Horn Lake, MS05.1985
Skills
- System Repair
- Installing Equipment
- Troubleshooting and Repair
- Troubleshooting and Resolution
- Equipment Safety
Affiliations
- Donate personal time to company volunteer opportunities - Food Drives, Parades, Various Fairs & Festivals distributing MLGW information, Support personnel for ACCA and Supply Diversity Conference and the Economic Development Fair
- Personal endeavors - feeding the homeless, sponsorship for Gift of Life Lebonhuer Hospital and Hattiloo Theater
Accomplishments
- Recipient of the Kindle Award
- Recipient of Volunteer Award - MLGW
Certification
- FIber Optic Certification
- Certification Foreman Development
References
References available upon request.
Timeline
TELECOMMUNICATION CREW LEADER
MEMPHIS LIGHT GAS & WATER
01.2015 - Current
Telecommunications Technician
MEMPHIS LIGHT GAS & WATER
02.2011 - 01.2015
ASSOCIATE - COMPUTERIZED ACCOUNTING
SOUTHEAST COLLEGE
High School Diploma -
Horn Lake High School
Similar Profiles
Robert WilliamsRobert Williams
Utilities Investigator at Memphis Light Gas & Water DivisionUtilities Investigator at Memphis Light Gas & Water Division
SONYA STRONGSONYA STRONG
Accounting Representative IV at Memphis Light, Gas, and WaterAccounting Representative IV at Memphis Light, Gas, and Water
Adrienne JohnsonAdrienne Johnson
Service Advisor at Memphis Light Gas & WaterService Advisor at Memphis Light Gas & Water
TRACEY TATETRACEY TATE
Computer Software Specialist 4 at Memphis Light, Gas & Water (MLGW)Computer Software Specialist 4 at Memphis Light, Gas & Water (MLGW)
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis