Charles Herbert
Anderson,IN
Summary
Adept Plumbing Service Manager with 28 years of experience, proficient in Quality Control and Task Delegation. Excelled in leading teams to surpass project goals, ensuring a 100% client satisfaction rate through effective conflict resolution and technical support. Hardworking and detail-oriented management professional with several years of hands-on experience overseeing construction projects from start to finish. Skilled in managing teams of up to 10 individuals and ensuring that projects are completed on time and within budget. Proven track record of successful project completion with minimal errors. Ambitious individual with strong organizational and multitasking skills and an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
24
24
years of professional experience
Work History
Plumbing Service Manager
Triple J Plumbing
New Castle, IN
08.2024 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created standard operating procedures for all service functions.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Pitched in to complete various duties during peak periods or employee absences.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Plumbing Field Supervisor
Peterman Brothers
Muncie
05.2021 - 08.2024
- Monitored employee performance and provided feedback to enhance productivity
- Utilized problem-solving skills to address issues that arose during project execution
- Maintained communication with clients throughout projects to ensure satisfaction
- Ensured all activities were conducted in accordance with company policies and procedures
- Performed technical troubleshooting when necessary in order to maintain system functionality
- Led team of field technicians in completing projects on time and within budget
- Resolved customer complaints with appropriate adjustments to field operations
- Trained and mentored field personnel to enhance labor proficiency
- Conducted regular meetings with staff members to review progress and discuss goals
- Implemented best practices for quality assurance processes across all sites
- Assisted in resolving customer complaints by quickly identifying problems that arose during a project's execution phase
- Suggested and initiated personnel actions, such as promotions, transfers, and hires
Maintenance Technician/Plumber
BK Management
West Lafayette, IN
11.2019 - 05.2021
- Operated varied hand and power tools to complete repairs
- Used problem-solving skills to alleviate issues efficiently with minimal supervision
- Diagnosed complex plumbing issues accurately, resulting in efficient problem resolution while minimizing unnecessary expenses for clients
- Contributed to a positive work environment by mentoring junior team members in troubleshooting techniques and professional conduct standards
- Maintained a safe working environment by adhering to industry safety guidelines and proper use of tools and equipment
- Supported property owners in meeting local code requirements by staying up-to-date on industry regulations and best practices
- Educated clients on proper care and use of plumbing systems to prevent future problems, increasing customer satisfaction levels
- Exceeded quality standards through meticulous attention to detail during installations, repairs, and replacement jobs
- Optimized resource management with effective inventory control, minimizing wasted materials during projects
- Collaborated with other maintenance professionals to ensure cohesive service delivery across various building systems
- Repaired plumbing systems, components, and equipment
- Installed valves, hangers, supports, and flanges inside piping systems
- Complied with state plumbing codes throughout duration of each project
- Inspected sewers and piping systems to assess quality and condition
- Assisted with repairs to steam, drainage, and sewer lines
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required
Plumber
Brouillette Heating, Cooling, and Plumber
Fowler, IN
11.2018 - 11.2019
- Repaired plumbing systems, components, and equipment
- Installed valves, hangers, supports, and flanges inside piping systems
- Installed new piping systems in various types of buildings following local building codes and regulations
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers
Jobsite Foreman
Redbud Homes
Anderson
02.2013 - 11.2018
- Trained new employees on safe operating practices for machinery used on the jobsite
- Directed field staff in proper installation techniques for all materials and equipment
- Coordinated construction activities with subcontractors, suppliers and other personnel on the jobsite
- Communicated regularly with clients regarding progress updates, changes in scope of work or any other pertinent information impacting the project timeline
- Provided technical guidance to workers regarding installation methods, use of specialized tools and equipment operation procedures
- Identified areas where additional resources may be needed to complete a task or meet a deadline
- Supervised subcontractors performing tasks related to specific phases of construction process
- Scheduled deliveries of supplies and ensured adequate inventory was maintained at all times
- Monitored job-site performance to ensure deadlines were met within budget parameters
- Managed and oversaw multiple crews to maintain efficient scheduling, time, and cost
- Resolved customer complaints to support customer satisfaction
- Read specifications, such as blueprints, to determine construction requirements or to plan procedures
- Trained workers in construction methods, operation of equipment, safety procedures, or company policies
- Assisted in resolving customer complaints by quickly identifying problems that arose during a project's execution phase
- Monitored weather conditions closely throughout duration of projects in order to adjust schedules accordingly
Maintenance Supervisor
Kitco Inc.
Bluffton
02.2002 - 05.2003
- Monitored inventory and ordered new supplies to meet demand for repairs
- Scheduled and supervised the work of maintenance personnel
- Communicated with management to improve building needs and upkeep with equipment upgrades and performance
- Diagnosed mechanical problems and determined most cost-effective solutions for repair or replacement of parts
- Ensured that all repairs were completed in a timely manner while adhering to budget constraints
- Oversaw the maintenance of mechanical, electrical, plumbing and other systems
- Maintained accurate records of all maintenance activities performed
- Ordered necessary materials, supplies and tools needed for completion of assigned tasks
- Provided technical guidance to maintenance staff members on the proper use of tools and equipment
- Identified equipment failure root causes and initiated corrective actions
- Managed a team of maintenance personnel to coordinate the daily operation of building maintenance services
- Established preventive maintenance schedules for facility equipment and machinery
- Inspected building structures to identify any potential safety issues or hazards requiring attention
- Created work orders for routine maintenance tasks as well as emergency requests from customers or other departments
Shift Supervisor
KFC/TacoBell
Portland
11.2000 - 01.2002
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
- Held team members accountable during shift by effectively coaching to improve performance
- Responded promptly to customer inquiries or complaints in a professional manner
- Coached team members, delivering candid feedback on expectations and performance
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Supervised food production and preparation, promoting consistency with established recipes and procedures
Education
Journeyman in Plumbing -
Mechanical Skills Inc.
Indianapolis, IN05.2025
Associate in Science (A.S.) - Criminal Justice / Psychology
Ivy Tech Community College
Anderson, IN05.2008
Skills
- Work Order Review
- Quality Control
- Task Delegation
- Technical Support
- Conflict Resolution
- Emergency Response
- Worker Supervision
- Schedule Coordination
- Project monitoring
- Operations Planning
- Technical knowledge
- Team scheduling
- Coaching and mentorship
- Reporting and documentation
- Policy administration
- Multitasking
- Cost Reduction
- Plan projects
- Revenue Growth
Extracurricular Activities
Phi Theta Kappa (ΦΘΚ)
Awards
National Honor Society
Timeline
Plumbing Service Manager
Triple J Plumbing
08.2024 - Current
Plumbing Field Supervisor
Peterman Brothers
05.2021 - 08.2024
Maintenance Technician/Plumber
BK Management
11.2019 - 05.2021
Plumber
Brouillette Heating, Cooling, and Plumber
11.2018 - 11.2019
Jobsite Foreman
Redbud Homes
02.2013 - 11.2018
Maintenance Supervisor
Kitco Inc.
02.2002 - 05.2003
Shift Supervisor
KFC/TacoBell
11.2000 - 01.2002
Journeyman in Plumbing -
Mechanical Skills Inc.
Associate in Science (A.S.) - Criminal Justice / Psychology
Ivy Tech Community College
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