Charles Herbert

Repair and maintenance of operating room equipment, nurse call and patient monitoring systems. Work and educate staff on equipment operation and troubleshooting. Work and assist vendors in repairing equipment. Maintain workorders and inputting of completed work and billing of labor as needed

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.

Supervised and managed Geek Squad Technicians in the repair and maintenance of laptops, computers and digital devices. Made schedules for technicians. Assisted in te sale and education of computers for customers.

Managed Home Theater installers and did scheduling for installers. Worked with Best Buy store home theater departments and customers on install scheduling and handled an customer on install issues. This was a district service manager position.

Oversaw the productivity and training of Best Buy Service technicians. Worked with team leaders at the service center to manage backlog of product and cost of repair of units Worked with store leadership on customer issues

• Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
• Managed implementation of new technological improvements resulting in increased efficiency.
• Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.

Managed Audio team, responsible for training of technicians and working with customers

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.