Charles Herndon
Jacksonville,FL
Summary
Forward-thinking team leader well versed in operating efficiently to meet goals. Successful in matching employees with roles for optimal performance. Proactive and hardworking individual focused on continuous operational improvement. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
27
27
years of professional experience
Work History
Operations Supervisor
JPMorgan Chase Bank, N.A.
Jacksonville, FL
09.2008 - Current
- Liaised with Corporate Legal and lines of business to ensure optimal outcome in litigation.
- Motivated and trained 30+ employees to maximize team productivity and employee development.
- Increased operational performance by developing and optimizing standard practices.
- Encouraged and promoted idea development aligned to business needs.
- Enforced regulatory and company policy compliance.
Unit Manager
Washington Mutual Bank, N.A.
Jacksonville, FL
01.2003 - 09.2008
- Trained over 30 employees in all aspects of mortgage servicing and litigation support.
- Developed procedures and training cycles for employee development as corporate representatives at legal appearances.
- Created reporting to track expenses, trial outcomes, and litigation savings.
Senior Corporate Paralegal
HomeSide Lending, Inc.
Jacksonville, FL
08.1999 - 12.2002
- Revised and finalized letters, briefs and memos.
- Reviewed legal documents such as briefs, pleadings and appeals.
- Hired outside counsel to represent company in litigation.
- Reviewed case files and reported case progress to management.
Executive Liaison Specialist
BancBoston Mortage Corp./HomeSide Lending, Inc.
Jacksonville, FL
07.1994 - 07.1999
- Answered high volume of phone calls and correspondence for executive management.
- Performed account reviews for governmental and other escalated inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Arts - Business Administration And Management
University of North Florida
Jacksonville, FL12.1991
Associate of Arts - Business Administration
University of Florida
Gainesville, FL05.1989
Skills
- Verbal and Written Communication
- Risk Assessment and Control
- Decision Making
- Quality Assurance
Timeline
Operations Supervisor
JPMorgan Chase Bank, N.A.
09.2008 - Current
Unit Manager
Washington Mutual Bank, N.A.
01.2003 - 09.2008
Senior Corporate Paralegal
HomeSide Lending, Inc.
08.1999 - 12.2002
Executive Liaison Specialist
BancBoston Mortage Corp./HomeSide Lending, Inc.
07.1994 - 07.1999
Bachelor of Arts - Business Administration And Management
University of North Florida
Associate of Arts - Business Administration
University of Florida
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