Charles Hicks
Cibolo,TX
Summary
Organized Field Account Representative with six years of experience and extensive expertise in Relationship Building. Knowledgeable about Property Management Software with commitment to efficiency, accuracy and modernization. Distinguished history of excellent and meticulous bookkeeping. Circle of Excellence Winner for 2020 and 2021.
Overview
7
7
years of professional experience
Work History
Field Account Representative
HD Supply Facilities Maintenance
Austin , TX
2016.10 - Present
- Expected to make outbound calls and monthly personal visits to 173 accounts and to grow their Sales vs. Prior Year 10%.
- To create and maintain relationships with customers and find ways to translate that into Sales dollars.
- Expand these customers into new categories currently not purchasing from HD Supply.
- To identify Property Improvement opportunities and qualify those leads to pass along to the Renovation Sales Coordinator.
- To address needs of customers as issues arise and to prevent those issues from damaging relationships that have been established with them.
- To provide customers with an experience that creates tremendous value for them and makes HD Supply stand out among sea of competitors
Special Order Representative
HD Supply Facilities Maintenance
New Braunfels , TX
2014.04 - 2016.10
- Responsible for communication with customers and field representatives via phone and email while maintaining 95% QA metrics for phone availability and case completion.
- Relay key pricing factors to vendors for special orders to include high volume multiple unit facilities.
- Assist with product selection, generate quotes.
- May conduct sourcing for vendors outside of standard catalog vendors to fulfill client needs.
Assistant Store Manager/Nutritional Advisor
Vitamin World
Selma , TX
2010.04 - 2014.04
- Routinely held highest weekly sales and customer count for store
- Organized and responsible for supply orders and making of weekly schedules
- Cash Management duties included counting registers, making deposits, and fulfilling change orders.
- One of my contributions to this team, upon hiring, was being personally responsible for returning store to exceeding monthly sales goals after an 18-month drought.
- Continually surpassed daily/weekly/monthly sales goals set by upper management
- Instituted program reaching out to top customers, where new sales/products would be discussed
Education
Bachelor of Arts - Business Leadership
University of Arizona Global Campus
Tuscon, AZ07.2018
Associate of Arts - General Studies
Sampson Community College
Clinton, NC12.2002
Skills
- Precision and Accuracy
- Proactive and Self-Motivated
- Relationship Building
- Creative Problem Solving
- Client Correspondence
Timeline
Field Account Representative
HD Supply Facilities Maintenance
2016.10 - Present
Special Order Representative
HD Supply Facilities Maintenance
2014.04 - 2016.10
Assistant Store Manager/Nutritional Advisor
Vitamin World
2010.04 - 2014.04
Bachelor of Arts - Business Leadership
University of Arizona Global Campus
Associate of Arts - General Studies
Sampson Community College
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